Summary: Meta Reality Labs (RL) is seeking a Developer Support Engineer to join the team. You will research, review, and solve technical issues related to developer-reported problems. You will also advise internal teams on technical solutions to process, platform, and organize concerns.Required Skills: Developer Support Engineer Responsibilities:
Support the developer community across multiple disciplines.
Solve escalated issues reported by app developers and creators of worlds.
Understand developer experience, platform policies, and procedures in order to support escalation paths.
Collaborate on projects with cross-functional teams aimed at reducing developer friction in receiving support.
Support and advise on the development of new technical solutions including building new technology and adopting enterprise software platforms.
Be a source of insights about the Meta Horizon developer and creator journey to best understand pain points and advise on solutions.
Execute in a dynamic and highly iterative environment.
Minimum Qualifications: Minimum Qualifications:
Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
3+ years of experience in technical support.
Experience in solving Tier 2 or higher ticket issue escalations.
Experience directly communicating with external users of products.
Experience working with management and various business partners.
Experience coordinating on cross-functional efforts across competing priorities and constrained resources.
Experience in working independently to overcome obstacles and proactively and resourcefully developing solutions to problems.
Experience with ticketing and Customer Relationship Management systems such as Salesforce and Zendesk.
Experience assisting with problems related to Unity, Typescript, and/or Unreal Engine.
Effective communication, influencing, and problem-solving skills.
Preferred Qualifications: Preferred Qualifications:
Technical support experience in software or app development
Demonstrated skills and experience working with outsourced vendors providing frontline support.
Experience building an application in Virtual Reality or Mixed Reality.
Experience using and training AI to provide support-related solutions.
Resourceful, detail-oriented, and highly organized.
Work collaboratively and independently while managing multiple assignments and/or responsibilities.
Degree in Computer Science, Game Development, or an equivalent degree.
Public Compensation: $109,000/year to $165,000/year + bonus + equity + benefitsIndustry: InternetEqual Opportunity: Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].