Data I/O Specialist - Swing Shift

Shift: Monday-Friday Swing Shift - 3:30pm-12amCompensation: $20-22/hrPromote and champion OneQ and the Global Data I/O Team Goals: One Queue. One Team. Any Task .Any Location. Any Time. To support the various departments and locations in the supply chain, customers, and suppliers, Pixelogic requires a Data I/O Lead in the Burbank office. The Level I Specialist, Data I/O support the team as they work toward the Lead’s daily, weekly, and monthly objectives. The Level I Specialist, Data I/O focus on accurately and consistently completing all work. The Level I Specialist, Data I/O must actively suggest edits to documentation and to workflow. The Data I/O team is by its nature global, consequently this Specialist is expected to participate in local and global activities in a geographically agnostic context. This includes but is not limited to: Pulling in work from other locations and asking for assistance when it is needed for the local team. Influencing global efficiencies by load balancing and waste reduction. Completing projects as assigned to improve the reliability of Data I/O as a service. Influencing the performance of departments that use Data I/O technologies but are not withinthe scope of the department. Contributing to and drawing from global training content and executing the same. Recommending and completing infrastructure projects. Influencing and optimizing workflow enhancements and standardization. Creating, maturing, and monitoring global KPIs. Other duties as assigned.The Level I Specialist, Data I/O is expected to exemplify the values of Pixelogic. Accountability, while Aiming for Perfection, Constantly Improving, Innovating, and Focusing on our Customers, with Integrity, Inclusivity, and Positivity. In addition, the Level I Specialist, Data I/O will be capable of building up the local Data I/O team and influencing the global team positively. Leadership attributes that make Data I/O successful in accomplishing its mission to serve its internal and external customers with excellence in speed, reliability, and accuracy.Level I Specialist, Data I/O, is expected to have an in-depth knowledge of transmission methods, infrastructure, media types, physical and digital, and the aspects of the workflow that influence productivity. Productivity is vital to the cost effectiveness of the department; however, “accuracy on time” is paramount and should be the priority. Level I Specialist, Data I/O solves problems and escalates through the chain of command as needed. Measurements of productivity and reliability point to opportunities for improved performance. Performance must be considered in a global context as Data I/O is a global team. Consequently, opportunities for improvement in the team need to be shared if proven to be effective. Compliance with global security protocols and Pixelogic security policies is mandatory.Data I/O is a demanding, fast paced work environment and should be approached with flexibility, resilience, and collaboration. The ability to function as a team is critical to the success of the Data I/O function. An ability to adapt, be resilient, and creative often will help the team navigate through challenges. A positive supportive attitude is required to influence the success of the team. Priorities and workloads may need to change to meet a temporary need. Level I Specialist, Data I/O is expected to be able to be resilient in times of difficulty but forward looking, avoiding the negative impact of unmitigated vulnerabilities.Responsibilities: Use and promote the OneQ and One Global Team goal. Focus on accurately and consistently completing all work. Actively suggest edits to documentation and to workflow. Consistent and constant communication in Teams channels and in email. Fully capable of completing at a minimum Data IO Level I task. Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P andFaspex), Signiant, FTP as well as multiple client proprietary transmissions tools. Download and ingest digital files and post to various storage servers in a timely manner. Facilitate communication between Data IO and all other departments to schedule and resolve issueswithin a fast-paced, dynamic workflow. Continuously monitor progress of multiple projects to maximize resources and time efficiency. Log digital assets as they come in and notify the recipients as soon as possible. Run verification tools, such as Verifier , MD5 checksums to validate file integrity. Create proxies through proxy creation tools and hot folders. Barcode and log physical assets as they come and notify recipients as soon as possible. Properly scan and check-out physical assets to secure and approved environments for tracking. Create shippers and ship physical assets by coordinating with local couriers or freight companies. Restore digital files from LTO and post to production servers. Archive digital files to LTO for internal and client back-ups. Mount and load digital files to external hard drives. Manipulate files including renaming, renumbering, and updating metadata information. Proactively coordinate with key production stakeholders to manage disk space within SAN andvarious production servers so minimize delays for incoming files. Maintain DATA IO / Packaging Manual used to communicate summary of platform specifications toother operators. Update status of the disposition of assets in multiple work order-based asset management systems,including manually updating metadata, workability, in-progress, and completion of tasks. Address lag issues as they come up or discrepancies in media files when received to expeditepossible re-delivery and to minimize delays. Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that areassociated with sensitive, high-profile titles. Represent and uphold all departmental policies and procedures and maintain an exceptional level ofservice for both external and internal clients. Ensure the security protocols are followed. Other related tasks as assigned to fulfill responsibilities.Requirements A positive attitude when experiencing obstacles and enthusiasm towards getting work done. Ability and willingness to learn new methods, procedures, or techniques and take on new tasks. Passionate about quality, customer experience and customer service excellence. Detail oriented and strong organizational skills. Excellent in multi-tasking. Excellent communication skills. Ability to work on your own initiative. Great team player and willingness to help and train others. Dependable. Works Autonomously without supervision. Works well under pressure. Willingness to take on new work. Innovative Ideas for Improving the Process. Experience with Internal and External customer communications. Communication requirements with Client Representatives and coordinate with on boarding toensure successful deliveries. Understand, process and initiate escalation processes. Advanced knowledge of Windows, Mac and Linux operating systems including command line. Background or training in IT, postproduction workflows and new media. Experience in industry standard delivery and file transfer mechanisms including Aspera P2P,Aspera Faspex, Signiant, FTP, etc. Experience in dealing with different types of physical media formats including drives, tapes,disks as well as managing LTO archives. Experience in dealing with storage solutions such as Quantum’s StorNext, and LTO. Understanding of computer networks including DMZ, production networks, VPNs, and firewalls. Understanding of computer hardware, protocols, and firewalls in a production environment aplus. Experienced Data Management. Understanding of media including metadata, XMLs, audio and video formats, codec etc.Experience: 1 to 2 years of experience in a data operations environment is preferred.Education: Bachelor’s Degree from an accredited College/University or equivalent professional experience. Bachelor's degree in computer science a plus.