Customer Service Representative

Description We are offering a open ended contract employment opportunity for a detail-oriented Customer Service Representative in the Government sector, based in the East of the San Fernando Valley, California, United States. The role entails processing customer applications, maintaining customer records, addressing inquiries, and monitoring accounts to ensure appropriate actions are taken.Responsibilities: Efficiently handle inbound calls from customers. Deliver exemplary customer service in a call center environment. Accurately enter customer data into the system. Maintain regular email correspondence with customers to address their needs. Manage both inbound and outbound calls, ensuring customer satisfaction. Utilize Microsoft Excel and Microsoft Word for data management and documentation. Process customer order entries in an accurate and timely manner. Schedule appointments as per customer requests or requirements.Requirements Must possess excellent skills in answering inbound calls. Proven experience in call center customer service is essential. Exceptional customer service skills are required. Proficiency in data entry is a must. The ability to manage email correspondence effectively is needed. Experience in handling both inbound and outbound calls is crucial. Proficiency in Microsoft Excel is required. Must be adept at using Microsoft Word. Experience in order entry is necessary. Should have the ability to schedule appointments efficiently. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .