Vacancy caducado!
- Performs advanced computer related duties such as analyzes, troubleshoots, and resolves technical operational problems, installs, and maintains network hardware and software.
- Assists in the review and/or preparation of user’s procedures and documentation.
- Provides informal and formal training to IT on system’s implementations and operations.
- Assists with the in-home troubleshooting for Tribal Citizens including phone lines, computers and network equipment.
- Assists with the implementation of enterprise systems including network, server and software.
- Researches new networking technologies for integration into Yocha Dehe networks.
- Maintains the network equipment and develops infrastructure plans for the Yocha Dehe Wintun Nation networked systems.
- Configures and maintains network monitoring applications for the Network Operations Center (NOC) to provide real-time data on network operations.
- Serves as backup and support for the Network Administrator.
- Designs, installs, documents, provides maintenance, and upgrades on network hardware and software.
- Maintains network availability to meet customer service level agreements.
- Assists other team members in analyzing and resolving complex technical issues relating to hardware, servers, operating system software and other supported systems.
- Assists with the documentation, implementation and testing of disaster recovery procedures network and computer systems.
- Provides project coordination for all network projects, definition and documentation of requirements, development of methods and procedures, project management, development of plans and schedules, resource management and maintenance.
- Collects and distributes accurate and timely data for network hardware for capacity planning and performance management.
- Collaborates with representatives from various Yocha Dehe Wintun Nation businesses and governmental units to implement technology solutions.
- Coordinates associated vendor activities and ensures compliance with contracts with Yocha Dehe Wintun Nation standards.
- Assists activities of third-party maintenance personnel, when applicable.
- Maintains user documentation for all network platforms and related business processes.
- Assists other IT staff members to document and maintain the registration of all software licensing.
- Daily monitoring of networks, appliances and software with immediate notification to supervisor of any issues or breaches.
- Designs and implements firewalls, switches, wireless controllers and load balancers on the network.
- Serve as tier 3 Helpdesk support to resolve complex issues.
- Installs, configures and supports DMZ configurations that support enterprise application delivery to internal and external clients.
- Performs other duties as assigned.
- Assists in maintaining and testing all security access/login policies and procedures for all systems.
- Complies with IT policies to maintain the security and integrity of the computer room and Intermediate Distribution Frames (IDF).
- Wipes and certifies retired wireless network equipment, when directed.
- Notifies supervisor immediately of any security breaches.
- Maintains performance-based attitude that is pro-active to the technology needs of the Yocha Dehe Wintun Nation Citizens, employees and consultants.
- Maintains and promotes a safe work environment at all times.
- Defines, documents, and complies with IT Department standards and practices for systems and application security and maintenance.
- Communicates and defines daily/weekly/monthly maintenance and operating procedures for all hardware platforms and related systems.
- Attends business and technical meetings, and collaborates with colleagues to help develop "best practices" policies and procedures.
- Identifies and resolves issues to help create reliable and efficient information technology systems.
- Collaborates with other departments and maintains positive customer relationships.
- Adheres to and supports the vision and the core values of the Yocha Dehe Wintun Nation.
- Maintains a positive attitude and outlook.
- Maintains continuity with Yocha Dehe Wintun Nation goals and objectives.
- Complies with Yocha Dehe Wintun Nation and departmental policies and procedures.
- Provides excellent customer service to internal and external customers, at all times.
- Researches educational opportunities and provides related information to management.
- Cross-trains IT personnel and other employees, when applicable.
- Attends educational classes, seminars, and/or workshops and provide an in-service training to IT staff.
- Assists Yocha Dehe Wintun Nation in the selection of network hardware systems.
- Reviews departmental requests for hardware upgrades and informs department head of usage, cost and availability (provide quotes).
- Ability to prioritize and manage tasks, tickets and projects.
- Excellent documentation skills.
- Perform duties with high integrity and responsibility.
- Skilled at working to set daily priorities and rely on own judgment to ensure all work is completed in a timely fashion.
Vacancy caducado!