Purpose of Position:Responsible for the timely and accurate processing of trip schedules; batching trips for next day service; matching trips and driver availability; reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules; seek volunteer drivers or reach out drivers to fulfill needs for next day; evaluating, establishing and canceling passenger subscription trips; and adjusting driver schedules onehour in either direction at either the beginning or end of shift to best meet trip demands.The pay for this position is between $29.00 - $30.00/Hour.Responsibilities:
Demonstrates proficiency with computer software to schedule and manage passenger trips
Demonstrates excellent team spirit and internal customer service
Demonstrate customer service to individuals and representatives regarding subscription services external groups and persons
Directly responsible for the scheduling of drivers
Successfully enters data and tracks data
Coordinate with management to improve service delivery, streamline and improve processes and trip scheduling
Maintains data including file back-ups and documentation files.
Maintains confidentiality of all information
Other duties as required.
Qualifications: Education, Licensing, and Certifications Required:
High school diploma or equivalent, such as GED, required.
Completion of two years college, with College Degree preferred
Experience:
2 to 4 years of relevant professional experience
Previous relevant transit supervisory experience preferred; with Trapeze Scheduling or Dispatching preferred
Class C CDL license preferred, willingness and ability to obtain such license
Skills and Knowledge Required:
Working knowledge and proficiency with Microsoft Word, Excel and Access, and good aptitude to learn specialized software
Ability to read, understand, and interpret instructions, policies, and procedures
Good written and oral communication skills
Ability to organize and perform work efficiently; strong attention to details
Travel requirement (as a percent) : <5% for occasional meetingsPre-Employment Requirements:
Must submit to drug testing and a background check
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
100% of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careersTransdev Services, Inc.is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Drug free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background checkJob Category: Administrative / Clerical / Payroll / HR / AccountingJob Type: Full TimeReq ID: 1705Pay Group: MUHCost Center: 514The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.