“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.Scope of Position: Ensure that Ocean customers are well transitioned and served from/in the destination or managing branch. Further develop the Ocean product in the marketplace through focus on operations, finances, sales, people, systems, and culture in adherence to the company’s policies and procedures.Major Duties and Responsibilities:
Oversees the management of the branch’s Ocean Import department
Proactively monitor various shipment and exception reports to ensure meeting KPI’s
Ensure current and new business is set up and maintained in the most operationally efficient and productive manner
Build and maintain strong and positive relationships with clients and vendors
Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
Ensure that productivity and profitability goals for the Ocean Import department are met
Make sure billing process is completed and on-time
Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch’s objectives
Ensure department is using all system tools to their greatest advantage based on your department size and organization
Ensure Customer Reviews and scorecards are completed with your regular customers
Develop department personnel through annual reviews and staff appraisals timely
Review department goals and business plan periodically with staff to ensure by-in and accountability
People
Conduct and document monthly 1 on 1’s in PDC
100% compliance of annual evaluations and training requirements
Mentorship of at least 2 district employees
Involvement in district wide initiatives and leadership curriculum
Drive team morale to ensure employee satisfaction and retention
Active engagement in developing the next generations of leaders for the organization
Customer
Identification of 3-5 needle moving targets
Closing 1-2 ‘A’ accounts per year
Out on the road pursuing new business and logos 50% of the time
Regular reviews of customer P&L’s to find ways of becoming more profitable
Operations
Development of our bench
Annual tactical business plan and initiatives
Goals around digitization and process efficiencies
Volunteering for CHQ rollouts of tools
100% OPA scores and timely CAPA resolution
100% on workboard and GBO rollouts
Finance
2.5:1 revenue to expense
$25000 revenue per desk
P&L fluency in both subject matter expert and training
Active management and involvement with all finances
Expectations:
Pursue industry certifications - CBL, IATA/FIATA, ELPW, and Leader-Leader model
Taking part of continuous learning - IDP
Preparation to take on the next opportunity – BM/DM
4+ years of industry specific qualification (country specific)
Proven leadership attitude and background
Strong market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
Proven negotiation skills
Strong knowledge of basic computer skills (Excel, Word)
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
The Expected Compensation $68,400, eligible for bonus
All your information will be kept confidential according to EEO guidelines.