Vacancy caducado!
Responsibilities:
Provides accurate responses to callers’ questions about schedules, trips and other information as available to the agent via the computerized scheduling system screen
Provide courteous customer service by reviewing driver and trip status and providing accurate information
Call passengers and inform them of upcoming late trips when known
Maintain radio communications with drivers; call customers who are reported as No Shows and advise drivers; document No Shows according to established procedures
Communicate with drivers regarding Low or No Fare payment and follow procedures to instruct driver and record information
Accurately record information in Trapeze and/or any other designated programs or procedures
Coordinate with Dispatch to communicate with passengers; coordinate driver information with Dispatch
Maintains records, logs, and schedules
Accurately prepares reports on all activities occurring during their shifts or as requested
Follows rules and regulations of the Company; follows instructions of management and supervisors
Adheres to all regulations related to the Americans with Disabilities Act (ADA)
Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
Maintain confidentiality of passengers’ information
Perform trip editing and/or VDS editing if assigned
Other duties as required
Qualifications:Education, Licensing, and Certifications:
High school diploma or equivalent, such as GED, required
Proof of typing certification required at time of interview
Experience:
One to two years of dispatch and/or customer service experience preferred
Typing, keyboarding and computer experience preferred
Skills and Knowledge Required:
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Ability to assist handicapped passengers when needed
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Clear speech and pleasant phone demeanor
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Will be cross trained as Reservations for coverage purposes
Travel requirement (as a percent): <5% for occasional meetingsPre-Employment Requirements:
Must submit to drug testing and a criminal background check
Must be able to maintain a DOT medical card
Physical Requirements:
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.Job Category: Administrative / Clerical / Payroll / HR / AccountingReq ID: 1238Pay Group: MUHCost Center: 514
Vacancy caducado!