Description Title: IT Support Specialist Location: Berkeley, CaRemote/Onsite: OnsiteTechnology Top Skills: Mac OS, Windows OS, Okta, Active Directory, Office 365, MerakiRobert Half is looking for an IT Support Specialist in Berkeley, California. The IT Specialist will assist in meeting the organizations’ IT needs and will be responsible for the day to day operational activities of help desk Support, with general understanding of network administration, server, and systems. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Submit your application for this exciting opportunity!Essential Duties:
lab system configuration project, updating the configuration of 60 lab systems. Coordinate with business owners to schedule maintenance on each device. Provide daily updates to IT Leadership on project status.
Process backlog of endpoint repairs.
Deploy IT monitoring solution to monitor all servers, network equipment, UPSs, and other IT infrastructure needs
Setup backup solutions for both Office365 and employee endpoints.
Provide tier 1 / 2 IT support
Requirements
Top Requirements
Minimum of 5 years of experience in a Desktop Support Analyst role or a similar IT support position.
Experience with Intune, Entra, Office365, Active Directory, Okta, Zendesk, Zoom.
Experience supporting Windows 10/11, MacOS in and endpoint deployment within enterprise environment.
Experience with TCP/IP, Basic networking, CMD Prompt / PowerShell.
Ability to coordinate with external hardware vendors for repairs, replacements, and other tasks.
Strong customer support skillset for both onsite and remote employees.
Experience managing content collaboration systems, such as SharePoint, Dropbox, Egnyte.
Experience deploying monitoring solution.
Experience implementing endpoint and/or Office365 backups.
Experience with Meraki, VMWare
Knowledge of Okta for identity and access management.
Experience managing server room deployments and upkeep. Ability to effectively plan hardware order to streamline cable management within our server rooms
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .