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Who we areSemios is the premier AgTech solution for managing tree fruit, nut and vine crops. Employing internet-of-things (IoT) technology combined with big data analytics we collect over 500 million crop data points every day, empowering tree fruit and tree nut growers with decision-making tools to minimize production costs and improve yield. One of our customers spoke to their Semios experience in this short video (https://youtu.be/AMg-lh8kn6c) which shows how our solution helps growers achieve more environmentally sustainable practices.Our innovative work has received several industry awards:AgTech Breakthrough Awards Program (2022) – Selected as winner of the "Precision Agriculture Solutions of the Year" award.
THRIVE - Top 50 Global AgTech (2022) – recognized as exemplifying some of the best in agriculture technology around the globe.
Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
Google Accelerator (2020) – Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges
Global CleanTech Top 100 (2020) – identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.
Semios is dedicated to helping farmers leverage technology to produce a better outcome. Crop insights are stored in the cloud providing farmers decision aid solutions from anywhere, on any device, in real-time. We improve sustainability, reduce inputs and increase the value of harvests.Who you areAs the Customer Success Specialist, you will use your understanding of the challenges faced by our customers to help them apply Semios’ technology to solve them. You will deliver excellent support and advice to customers in their use of Semios’ tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers.We are seeking a high energy, optimistic and pragmatic individual who can enthusiastically and successfully assist our customers through our product adoption process, while reducing their average time to derive value from our solutions. You will share the responsibility for customer retention across our customer base and for sharing customer views and input to product decisions.This position is a great fit if you are passionate about agriculture with a background in Agriculture-related discipline and are tech-savvy with the ability to understand and explain our tools and insights while adjusting your communication style to fit your audience.What you will doDrive retention and growth among our most valuable customers by understanding their business needs and helping them get the most value from our tools:Partner with the Sales Account Managers to set up and onboard new and existing customers in a timely and effective manner
Intimately understand the individual needs of the diverse types of users (personas) of our system and how to help them succeed.
Conduct regular customer success calls to existing accounts to ensure they are deriving maximum benefit from our system.
Demonstrate Semios’ product and services to new and existing users while helping them deepen their understanding and use of the product.
Collaborate with Marketing to design, coordinate and conduct user education programs to share best practices and help customers achieve the greatest value from our products and services
Develop and maintain a strong advisory relationship with target users in positions that can significantly impact adoption
Partner with the Sales Account Managers to provide contract support throughout the customer renewal process.
CUSTOMER SUPPORTDevelop into a product expert with a thorough knowledge of our products and services
Ensure customer satisfaction by reviewing existing customer usage to identify opportunities to deliver more value across our customer base
Contribute to the creation and updating of customer resource material
CLIENT EXPERIENCE IMPROVEMENTSuggest and implement ways to improve all processes in the customer journey
Maintain a cadence of communications with customers about their adoption trends and sentiment while mining opportunities for both deeper engagement and product/service improvements.
Represent the customer’s voice and help champion best practices of customer on-boarding, adoption and product use experience
Document and relay product feedback and customer suggestions back to the Semios team
RequirementsWe want you to succeed, so you will need:A magnetic personality and a skill for winning customer time and trust.
Superb listening and presentation skills to build and maintain customer relationships
Excellent problem-solving and organizational skills
Excellent verbal and written communication skills
Ability to prioritize and focus efficiently on multiple customers and products
Orientation towards taking initiative and continuous improvement
Nice to haveFamiliarity working with software applications and data
Prior experience with customer on-boarding, implementation, adoption, and technical support
A degree in an Agriculture-related discipline or direct experience working in Agriculture
Sales and/or customer success experience
Fluency in Spanish
BenefitsWhy this is the opportunity for youSleep better knowing you're making the world a better place through more sustainable food production
Work with a team that values fun, laughter, and each other
Work with cutting edge technology
Health benefits
401k
Paid Vacation and Sick Leave
Opportunity for some Remote Work.
Vacancy caducado!