Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors each program recipient’s ability to manage their program, and provides customer service. Essential Duties and Responsibilities:
Maintains the confidentiality of program participants
Completes the consumer admissions/intakes as directed by the management team
Completes quarterly customer service calls
Attends consumer service planning meetings as instructed by the Account Manager or Operations Leader
Ensures consumer hours are authorized by the Regional Center and communicated to the consumer and consumer directed worker
Manages referrals by maintaining communication with consumers and Service Coordinators throughout the process
Provides timely updates to Service Coordinators as directed by the Account Manager or Office Operations Leader
Maintains the consumer record
Assists the Field Support Team with contacting employees regarding annual worker requirements
Assists the Field Support team with onboarding preferred respite providers by making connect calls, and tracking candidates in the funnel
Assists the office operations team with time reporting issues and concerns
Performs all procedures in an accurate and timely manner as directed by the management team
Notifies the Operations Leader and Regional Center Service Coordinator of any concerns relating to each consumer including allegations of fraud, misuse of services and/or other relevant issues
Adheres to the standards, regulations, and procedures of the company, State Department of Developmental Services, and the Federal government
Represents the company with a positive image at all times
Demonstrates flexibility and adaptability in meeting the needs of participants
Attends all required trainings and in-service programs
Provides the highest level of customer service to program participants, vendors, and individual entities
Consistently models the company’s philosophy of customer service and compliance
Performs other duties as assigned/necessary
Minimum Requirements:
High School degree or equivalent required, some completed college coursework preferred
Must meet all federal, state, and local requirements
Proficiency in MS Office, Internet, and email
Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
Must be organized, detail oriented, and have exceptional planning and problem solving skills
Strong interpersonal, verbal and written communication skills
Fluency in Spanish preferred
Compliance & Ethics Expectations:
Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements
Sets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members
Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations
Promotes an environment in which other employees are encouraged to report potential violations
As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance
Wage/Salary Information:$20 - $25 per hourBenefits At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.