Business Development & Client Management Specialist

As a member of IDIADA's Sales & Client Management team, you will be responsible for delivering exceptional customer experiences that drive client satisfaction and loyalty, while actively participating in sales and business development activities when required. This strategic role bridges customer service excellence with revenue growth opportunities, creating client journeys from initial contact through project completion.KEY RESPONSIBILITIESCustomer Experience Excellence (Primary Focus)Create memorable client interactions during visits that exceed expectations and strengthen relationshipsProactively manage visit with attention to detail, anticipating client needs before they ariseOrchestrate comprehensive service delivery during client staysServe as the dedicated point of contact for clients, providing immediate resolution to any concerns or requestsGather client feedback systematically to continuously enhance service offeringsSupport safety briefings with a client-centric approach that balances requirements with exceptional serviceBusiness Relationship GrowthTo support the sales team in achieving their targets by providing administrative assistance, coordinating sales activities, and ensuring effective communication with customersEnsure effective communication between the sales team, customers, and other departments to ensure that sales operations run smoothly and efficientlyAssist experienced sales team members in maintaining client relationshipsLearn to identify client needs that could benefit from additional IDIADA servicesParticipate in client relationship development through consistent, high-quality service deliveryGradually build awareness of IDIADA's full-service offerings to recognize potential opportunitiesWith training and support from IDIADA Spain, begin introducing clients to relevant additional servicesWHAT WE OFFEROpportunity to build valuable client service and relationship development skills at IDIADA North America Business UnitOpportunity to gradually increase involvement in business growth activities as skills developInternational exposure working with leading global automotive companiesTraining in IDIADA's complete service portfolio and client relationship developmentDynamic work environment with varied responsibilities and challenges