Vacancy caducado!
- Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.
- Strong customer service skills Reliability and a strong sense of responsibility. Ability to work independently and take ownership. Solid technical and analytical skills required. Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers. Knowledge of supported Microsoft Windows operating systems. Experience with Active Directory administration. Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office. Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Associate's Degree or equivalent experience required. A+ Certification recommended. MCTS, MCITP, MCPD, MCM preferred. ITIL Certification preferred. 1-2 years or more of related experience preferred.
Vacancy caducado!