Quality Unit Supervisor

The Unit Supervisor – Quality is responsible for supervising and driving improvements in the quality of all aspects of the warehouse and postponement operations. This role oversees a team of approximately 12 to 16 hourly associates across 2 shifts, including 3 to 4 team leads, ensuring both operational excellence and adherence to company policies and procedures.Key responsibilities include:    Leadership & Development: Supervise, train, and develop associates, including performance reviews, budget management, and headcount planning. Ensure compliance with policies and procedures across all departments.    Quality & Safety Oversight: Lead project improvements in safety, quality, productivity, and cost. Ensure that all safety and departmental requirements are consistently met.    Performance Metrics: Maintain and communicate quality goals, indicators, and targets in line with PTNA directives. Measure and report key metrics such as DQ (Warehouse Quality Metrics), productivity, and customer satisfaction. Act as a key point of contact with customers, Bosch leaders, and counterparts at other locations to ensure alignment on quality standards.    Continuous Improvement: Implement lean initiatives to enhance processes and procedures, eliminate waste, and standardize work. Conduct root cause analyses and establish corrective actions to prevent recurring issues.    Compliance: Ensure adherence to ISO standards and internal, corporate, and customer compliance audits.    Additional Projects: Handle miscellaneous duties and special projects as needed to support overall business objectives.This role is essential to maintaining quality standards within the West Memphis Distribution Center and driving continuous improvement across operations.