Quality Manager

The Quality Manager at the West Memphis, AR facility plays a mission-critical role in safeguarding product integrity and operational excellence for the only Bosch Power Tools distribution center in the United States. This site sets the standard for quality and performance across the North American market. The role is responsible for establishing and enforcing Quality Systems plans, procedures, and practices to ensure ISO compliance, drive continuous improvement, and mitigate risk. This position leads a team of 10–15 quality professionals and partners cross-functionally to uphold Bosch’s global quality standards while optimizing cost, cycle time, and customer satisfaction. The Quality Manager holds the authority to halt production or shipments in cases of noncompliance and drives accountability through rigorous system audits, performance metrics, and process discipline.Primary ResponsibilitiesLead implementation of Bosch QMM-aligned quality system procedures across the facility.Maintain ISO 9001:2008 registration and audit readiness.Drive enforcement of incoming, in-process, and outbound quality audits.Install visual management systems to monitor KPIs in quality, cost, productivity, and delivery.Benchmark quality performance against PTNA and Bosch global standards.Partner with cross-functional teams to improve quality, cost, customer satisfaction, and delivery performance.Present improvement plans and execute approved projects to drive facility-wide gains.Manage and develop 10–15 direct reports, including supervisor, QA inspectors and auditors.Support engineering and BPS (Bosch Production System) teams in system compliance and quality initiatives.Oversee quality operations in the Distribution Services Postponement (DSP) area, including new product introductions.Drive corrective action and rework processes with vendors using Bosch 8D methodology.Define internal packaging requirements and ensure compliance across domestic and international vendors.