Job Title:Shared Services Representative IDepartment:Human ResourcesCountry:United States of AmericaState/Province:ArkansasCity:LowellFull/Part Time:Full timeJob Summary:Under close supervision, this position provides HR Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.Job Description:Key Responsibilities: Address routine incoming employee inquiries by resolving all HR and HRIS questions promptly during the incoming phone call, escalate lengthier and more complex calls Document People Support Center call activities and assign to appropriate party using the internal management tools Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness Communicate and interpret HR and Payroll policies and procedures for all levels of employees Provide self-service guidance to employees related to the accuracy and completeness of personnel records Support HR technology and application testing, implementations, and/or updates Perform additional administrative duties as the need arisesQualifications:Minimum Qualifications:
High School Diploma/GED 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
Experience using computers and phones in a professional/office setting
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to act professionally, maintaining composure and confidentiality
Ability to follow established procedures
Ability to communicate effectively through all mediums
Proficient active listening skills
Ability to manage multiple priorities
Ability to work individually or as part of a team
Maintain a people-centric mentality
Ability to learn new technologies related to the job
Preferred Qualifications:
1 year of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
Spanish speaking or other multilingual capability
This position is not eligible for employment-based sponsorship.Compensation:Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.Benefits:The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.Education:GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Human Resources, Transportation/LogisticsJob Opening ID:00584555 Shared Services Representative I (Open)“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.Fortune 500 experience. Career advancement. Nationwide relocation possibilities.Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.Why J.B. Hunt?J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.What are we looking for?J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.