Systems Coordination Analyst

SYSTEMS COORDINATION ANALYST Date: Apr 3, 2024 Req ID: 38671 Location: Little Rock, AR, US, 72209 Category: DEPT OF PUBLIC SAFETY Anticipated Starting Salary: 51761 Position Number: 22090552 County: Pulaski Posting End Date: 04/10/2024 Anticipated Starting Salary: 51761 The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency. This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings. If you are requesting veteran’s preference, please include your DD214. Configures and installs computer hardware and software. Installs software updates and coordinates with developers or manufacturers to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Diagnose the source of malfunctions, recommending corrective actions, and/or consults with appropriate staff or vendor. Recommends changes or updates documentation to address system deficiencies and user needs. Trains other employees in system operation and maintains system documentation and supplies. Must be available on some nights and weekends as part of an on-call rotation schedule. Performs other duties as assigned. Position InformationClass Code: D056CGrade: IT05FLSA Status: EXEMPTSalary Range: $51,761.00 - $75,054.00SummaryThe Systems Coordination Analyst is responsible for monitoring agency/institution automated computer systems and coordinating the development and implementation of new or revised applications with users and data processing providers. This position is governed by state and federal laws and agency/institution policy.FunctionsCoordinates the development and implementation of systems and programs, gathers data from users, reviews system changes, policies, and procedures to define system needs, and prepares and analyzes test data and on-line programs. Provides training on terminal usage and procedures to users, notifies users of production problems and changes, and generates special reports as required. Maintains and monitors data processing operations by scheduling jobs, keying transactions, validating system output, and recommending changes. Provides technical assistance to users and vendors on hardware and software problems and evaluates and recommends new software and hardware. Assists data processing staff and users by explaining file access and utilization, programming, and problem resolution. Performs other duties as assigned.DimensionsNoneKnowledge, Skills and AbilitiesKnowledge of the application of systems analysis and programming in automated information systems. Knowledge of data processing principles and objectives. Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel. Ability to understand relevant detail from oral information and make formal presentations and explain technical terms and information. Ability to analyze computer system problems or errors and devise corrective measures. Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired product.Minimum QualificationsThe formal education equivalent of a bachelor's degree in computer science, mathematics, or related field; plus four years of experience in data processing or computer operations, including one year in a leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.LicensesNoneThe State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock