SALESFORCE BUSINESS ASSOCIATE ANALYSTWHAT IS THE OPPORTUNITY?The Salesforce Business Associate Analyst ensures that City National Bank's (CNB) mission-critical Salesforce CRM platform is optimally deployed, supported and adopted by the bank. The Salesforce Business Associate Analyst will work with business users to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems. The role will work with the SFDC COE business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. As the Salesforce platform rapidly evolves, this professional will help colleagues across the bank optimize their success with the platform through communications, training, and support services.What you will do
Support CNB’s Salesforce users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations
Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders
Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions
Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation
Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation
Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap
Help maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation
Help to create and maintain custom reports and dashboards for various teams
All other appropriate duties as required.
Must-Have
Bachelor's Degree or equivalent
Minimum of 1 - 2 years Microsoft Office experience
Minimum of 1 - 2 years of business/data analytics experience (school experience accepted)
Skills and KnowledgeCompensationStarting base salary: $34.55 - $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.