MANAGER COLLEAGUE PERFORMANCE & TRAININGWHAT IS THE OPPORTUNITY?This position will be responsible for developing and managing all programs and efforts to ensure a consistent and sustainable colleague experience within the Mortgage Banking (MB) Division, to minimize colleague turnover and maximize the experience of our clients. All responsibilities are aligned with creating exceptional work environments designed to support the growth, development and long-term success of our colleagues. The role has broad responsibilities, starting with the continuing development and execution of our colleague onboarding program. A disciplined new colleague experience is essential to help consistently integrate new colleagues into our culture, understand our credit philosophy, and leverage our sales tools in support of their ramp up period. The role will also lead the development and implementation of sales training activities for all MB colleagues. This includes the Identification and removal of barriers to sales and the creation of customized training programs to help colleagues deepen new and existing client relationships. Training activities include collaborating with colleagues to assess and identify training needs/gaps, developing and delivering internal product and sales training curriculums and ensuring that training programs adhere to established project goals, department standards and legal requirements. Responsibilities also include the development, implementation, and training for the USMB Division. This person will coordinate skills, knowledge, process and systems training to ensure that employees have the knowledge, skills, and resources they need to succeed in their roles.What you will do
Will be responsible for determining and developing Colleague Training and will be responsible for all aspects of colleague Development
Will help, create, plan and run training programs for MB for Colleague Onboarding experience
Will be responsible for designing and implementing training programs in alignment with the needs of Mortgage Banking, and overall corporate direction. Ensures that training programs adhere to established project goals, department standards and legal requirements.
Supports development of MB policies and procedures and converts them in training materials for the division.
Coordinates Mortgage Banking -related training projects including the development and oversight of project plans, implementation plans and on-going maintenance plans.
Manage the overall Colleague Banking offering and experience
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All Maintains a positive attitude and behaves in accordance with the P.R.I.D.E. values.
Must-Have
Bachelor's Degree or equivalent
Minimum 8 years of experience developing training materials and delivering training
Minimum 7 years of project management experience
Minimum 7 years of MS Office experience
Skills and Knowledge
Bachelor's degree preferred.
Must be familiar with creating and implementing and facilitating development training programs.
Experience developing and delivering sales training and mentoring tools.
Strong knowledge of sales and productivity program development.
Strong preference for in-depth knowledge of Mortgage Banking services to clients and institutions. Additionally, has exposure/experience in working with front office colleagues (revenue producers) and other key personnel (management, research and operations) in a training capacity.
Demonstrated ability to develop, execute, implement and communicate against sales and marketing plans and campaigns.
Must be capable of establishing professional expertise through integrity, dedication, and strategic counsel.
Strong leadership skills.
Ability to interact effectively with all levels of Bank colleagues, clients, and outside contacts; communicates effectively and skillfully in both oral and written form. Strong personal computer skills including standard curriculum development formats.
Possesses sound skills in needs assessment, objective setting, media use and training strategy. Has strong presentation skills using vocabulary, grammar, pronunciation, and enunciation, pace, tone and volume consistent with audience and content.
Strong project management skills with the ability to prioritize tasks, work on multiple assignments and manage rapidly changing assignments in a team environment.
CompensationStarting base salary: $141,830.00 - $263,408.00 annually. Exact compensation may vary based on skills, experience, and location.To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.ABOUT CITY NATIONALCity National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. City National Bank does business in Miami and the state of Florida as CN Bank.For more information about City National, visit cnb.com.EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATIONCity National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MOREIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.