Lead Case Manager - WIOA / Dislocated Worker Programs (817012)

Model and be an advocate for excellent customer service practicesAssist job seekers in finding the right pathway within the WorkSource CenterDirect customers to appropriate programs and services within the WorkSourceUnder the direction of the Supervisor, may provide a leadership role for the Talent Development Specialist TeamMay continue to do the functions of a Talent Development Specialist with some additional leadership dutiesCollaborate within integrated team settings and meetings within the WorkSourceAccurately record eligibility, enrollment, assessment, services, and placement information within tracking systemsAssist the supervisor with quality checking the teams work such as eligibility, enrollment, launch pad, and servicesAssist the team with data entry and case management questionsAssist the team with quick hiresOther duties as assigned.