IT Project Analyst III

OpportunityThe primary objective of IT Project Analysts is to maintain standard workflow processes as well as identify, document, and train stakeholders in new or improved workflow processes. Workfront, a third party, online workflow management tool, is the principal tool used for organizing and executing workflows. IT Project Analysts’ duties include Workfront project administration, project onboarding and closure, sprint project management, reporting, issue management, process improvement, documentation, and coordination. IT Project Analysts work daily with various stakeholders, including our customer service PM teams, roughly 12 distinct teams within IT, production facility team members, accounting, and others. Excellent understanding of standard project management practices is required for most projects including management of project plans, quoting, resources availability, project scheduling, prioritization, communicating status updates, and change management. Beyond standard project management skills, the ITPA position will require an evolving understanding of client business rules and technical processes unique to Vestcom. Key Areas of ResponsibilityWorkfront Project Administration – Uses Workfront to manage the project and tasks within the project to show burndown, resource utilization, project progress and documentation.Project Onboarding and Closure - Drives project onboarding and closure including the following processes: business requirement reviews, quoting, scheduling, resource management, and closure.Sprint Project Management - Manages project portfolios for clients which include the following duties: continually developing knowledge of client business rules and technical systems used to perform work, publishing project schedules to stakeholders, maintaining project plans, sponsoring meetings between client rep and IT resources, identifying, and helping to overcome obstacles, and providing progress reports as needed.Reporting – Creates, monitors, and trains users on Workfront reports that drive processes including billing, performance monitoring, time tracking, project onboarding / closure, issue management, work queues belonging to teams outside IT and inform leadership of project status.Issue Management – Supports the Helpdesk issue management process in Workfront through answering questions and assisting IT with maintaining their Helpdesk issue queues as needed.IT Process Improvement – Identifies workflow inefficiencies and then creates processes for, documents, and trains stakeholders in new or improved workflows.Other duties as assigned by management.