Technical Support Specialist

Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience. As a Technical Support Specialist your responsibilities will include:Maintaining data integrity of inventory systemsPartnering with all affiliate business units to maintain necessary network informationResponding to various Service queues as required to meet objectives and SLA agreementsHandling customer record assignments for all fiber orders  Answering phone calls and chats from technicians and other business groups  Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutionsParticipating in specialized task or focus groups to efficiently support the direction of our companyStaying informed, knowledgeable, and flexible with all departmental Methods and ProceduresIncreasing personal technical knowledge about Brightspeed’s offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses   Other duties as assigned to meet the needs of the department