Job Details

ID #44479935
Estado Arkansas
Ciudad Fayetteville
Tipo de trabajo Contract
Salario USD Hourly Rate $16.79 Hourly Rate 16.79
Fuente Arkansas
Showed 2022-07-30
Fecha 2022-07-28
Fecha tope 2022-09-26
Categoría Servicio al cliente
Crear un currículum vítae

Hiring Now! Call Center - Customer Service Representative

Arkansas, Fayetteville 00000 Fayetteville USA

Vacancy caducado!

- The pay rate is $16.79.

- 2-month contract with performance-based extension

- Opportunity to gain call center experience with a major financial service provider

-Multiple openings are available right now

- Even the smallest things can make a huge difference—like when the person at the coffee shop says hello and makes your coffee just the way you like it.

- 4 shifts available: 8am- 5pm, 9 am- 6pm, 10am- 7pm, 11qm- 8pm(CST) (Monday to Friday).

- Onsite: 2600 NE 11th St. Bentonville, AR 72712

Apply here: https://www.livehire.com/careers/genpact/job/Y89KM/V960E69HO/customer-remediation-advisor?source=Craigslist

That’s the kind of impact you can make in customer service: making people’s lives just a little bit better.

We’re hiring for our client—a major provider of financial services that you’ve probably heard of. They’re looking to expand their customer service team by adding a large group of new customer service/resolution specialists. It’s a great chance to gain experience while helping people with their accounts and services.

Come join the team!

In this role, you’ll be to providing excellent customer service through a variety of channels. Every call is different, and you’ll need to be resourceful and quick thinking to help.

This role requires equal parts customer focus and product knowledge: some callers may be upset, and others will just be looking for advice. That’s why the best in this role will possess a high emotional IQ and will approach callers from a point of sympathy, understanding, and a strong desire to find solutions.

More specifically, you will:

- Develop a detailed understanding of product ranges/services

- Follow resolution protocols for customer complaints/inquiries

- Respond to customer inquiries through multiple channels (phone, email, print)

- Input/log relevant customer information, data, etc.

- Process back-office transactions in computer systems

- Escalate calls/inquiries as necessary

The Details

This is a full-time, 2-month contract position, with performance-based extension, with an hourly wage of $16.79.

Our client believes strongly in giving employees every chance at success. That’s why you will receive all the training and mentorship you need to learn and grow through this position. This is a unique opportunity to bounce back from the pandemic while gaining valuable on-the-job skills from a large, well-known business.

Qualifications:

- High School Diploma/GED

- 1+ years’ customer service experience

- Call center experience is a strong asset

- Ability to maintain the confidentiality of customers, data, and records

Apply Now: https://www.livehire.com/careers/genpact/job/Y89KM/V960E69HO/customer-remediation-advisor?source=Craigslist

Please note that this is a contract role providing services to Genpact through our direct sourcing partner, the Ian Martin Group, who manages Genpact’s Contractor Talent Community. If you are selected for this role, you will be employed by Ian Martin and will not be an employee of Genpact.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.livehire.com/careers/genpact/jobs

Vacancy caducado!

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