Job Details

ID #44627387
Estado Arkansas
Ciudad Fayetteville
Tipo de trabajo Contract
Salario USD Pay Rate / Salary $15-16/hr on W2 Pay Rate / Salary 15-16/hr on W2
Fuente Arkansas
Showed 2022-08-05
Fecha 2022-08-04
Fecha tope 2022-10-03
Categoría Servicio al cliente
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Customer Service Representative

Arkansas, Fayetteville 00000 Fayetteville USA

Vacancy caducado!

Job Title: Customer Service Representative

Job Location: Bentonville, AR

Job Type: Contract

Job Description:

Responsibilities:

Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate.

You will also perform research to complete back-office transactions.

Acquire detailed knowledge of product ranges and excellent service.

Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, and handle high-volume customer inquiries across the product range.

Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.

Training is given to enable you to establish trust and resolve customer queries, and handle complaints.

Constant monitoring, mentorship, and development will be given to ensure continuous improvement.

Collaborate with colleagues across multiple departments to provide a high-quality service to customers.

Recognize individual customer service needs and resolve their enquiry.

Provide resolutions to avoid customers having to call again, or have the call transferred.

Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system.

Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers.

Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type.

Process back-office transactions in the system related to customer remediation.

Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager.

Work effectively as part of a team, recognizing how teams can deliver phenomenal results.

Requirements:

High School Diploma/GED.

Experience in contact/call center, and customer service.

Excellent communication and interpersonal skills.

Good written skills.

Problem Solving Skills.

The flexibility of shifts and to work overtime hours as per business requirements.

Dedication to performance quality or doing an extraordinary job.

Results-Oriented.

Analytical & problem-solving skills.

Stress management abilities.

Ability to maintain high levels of confidentiality and data security standards.

Ability to handle multiple tasks with minimal supervision.

Ability to look after specific Inbound/Outbound calls from customers.

Vacancy caducado!

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