Are you open to relocating? This position is based in Bentonville, AR, a vibrant and growing city known for its thriving arts scene, beautiful outdoor spaces, and strong sense of community. Walmart offers customizable relocation packages to support your transition and help you settle in comfortably.
 We’re looking for a highly skilled and experienced Systems and Infrastructure Engineer III to join Walmart’s Productivity and Collaboration support team. In this role, you'll support multiple AI products, Microsoft technologies, and enterprise-level systems, ensuring high performance and excellent customer service. If you have experience as a technical team lead and a passion for driving seamless IT operations, we’d love to hear from you!  What You’ll Do:  Act as the technical lead on a level II support team, allowing the growth and development of fellow associates’ technical and leadership qualities. Assist in building up support for multiple AI products that engineering product teams are working to implement in Walmart’s environment. Provide next level customer support using various administrative tools and applications on issues that require advanced troubleshooting methods. Investigate trending issues that we receive as intake and work towards resolution of these issues, with or without engineering assistance, while working towards solutions to prevent the trends from reoccurring again. Work towards establishing new processes and ways of working or improve current processes to increase productivity or improve the customer experience. Collaborate with product engineering teams in working towards larger departmental goals, projects, product information, and training purposes. Upkeep current knowledge base articles and documentation for product support that will allow for increased productivity and improved training for future onboarded associates or training of support desks.