Reservations Agent

Specific ResponsibilitiesFields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)Assists Front Office team and Revenue Manager with prompt resolution of guest issues pertaining to reservationsMaintains reservations including all guest notes & special requestsInputs/manages all online travel agent (OTA) reservationsInputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when requiredInputs all credit card and direct bill authorization formsAssists Revenue and Reservations Manager with data reporting and other daily task when neededAssists front desk in the execution of guestroom amenities & other customer service responsibilitiesAssists front desk with daily arrivals list; communicating all special requests and VIPsAssists Director of Sales & Marketing with special projects when neededBuilds professional relationship with repeat guests & VIPsMaintains general reservations email inboxAttends weekly and monthly revenue management and sales meetingsPerforms other tasks as needed