Associate Client Manager

Associate Client Manager (CPG Insights) ABOUT THIS JOB As an Associate Client Manager - Customer Success & Insights, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This position focuses on developing an understanding of the clients' business needs & challenges while providing core analytical support, report-based activities, trusted consultation, and problem-solving to support growth.  This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.   RESPONSIBILITIES Partner with clients to set objectives that drive business impact and maximum value  Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing  Build/maintain strong relationships and deep expertise with adaptability, urgency, positivity  Understand client structure and organization  Leverage NielsenIQ solutions and apply industry knowledge, conduct issue-based analyses with clear proactive insights and action-oriented recommendations  Drive strategic thought leadership, leveraging NielsenIQ tools and assets  Identify opportunities for increased partnership and elevate to sales partners  Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation  Ensure on-time delivery of solutions to achieve forecasted revenue on-time   Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome  Lead client discussions, providing proactive insights and action-oriented recommendations   Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering   Work with internal partners to ensure timely delivery of monthly data and reporting   A LITTLE BIT ABOUT YOU  You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.