Pharmacy Technician - Description: The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry. The CXC Technician will support Belmar Pharma Solutions management in carrying out the mission of the company.Job Responsibilities:
Demonstrates a working knowledge of all pharmacy rules and regulations
Interprets faxes, escripts, verbal, and written prescription orders
Inputs all information into LifeFile System
Charges credit cards for orders
Answers patient phone calls and provides excellent customer service
Processes refill requests from patients and doctors’ offices
Calls patients about new prescriptions and IVR requests
Calls doctors for refill requests
Maintains compliance with Company and HIPAA patient confidentiality requirements
Follows all policies and procedures set forth by Company
Performs other duties as assigned
Additional Skills & Qualifications:
Current CPhT Certification or ability to take CPhT examination as required by state law
Must exhibit excellent customer service skills and empathy
Excellent communication skills, listening skills and attention to detail
Ability to identify problems and recommend solutions
Experience with Microsoft Office products, data entry, email, internet
Good math skills are essential
Enjoys working in a team environment
Possesses a strong work ethic
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.