Vacancy caducado!
Visiting Angels "America's Choice In-Home Care" proudly provides In-Home caregiving services to our clients in Tucson, Marana, Green Valley, Sierra Vista, and surrounding areas. We are locally owned and operated. Our office is located in the beautiful Northwest Tucson and has been for 12 years. Our goal is to allow our clients to remain as independent as possible while providing them with the assistance that they truly need. Visiting Angels' main focus is and always has been excellent client care, which is driven by excellent customer service, from not only our Caregivers out in the field but our Office Angels who do all of the work behind the scenes.
We are currently looking to add an additional Client Case Manager to our team of Office Angels! We are looking for an individual who has at least 2 years of Home Care, Home Health, or Hospice experience. It is extremely important that our Case Managers go above and beyond to give our clients quality care from their first call to us until their final visit from Visiting Angels. Excellent customer service is a requirement! We are also looking for an individual who is motivated, works well in a high energy environment, and can effectively multitask. Working in the health care industry during the Coronavirus pandemic can be stressful. We are looking for someone who can manage stress and is able to maintain a healthy work/personal life balance.
This is a full-time position. Visiting Angels office hours are Monday-Friday 8:30AM-5PM. A company vehicle is provided for client visits/assessments. Salaried position with benefits offered: Medical, Dental, Vision, Paid Time Off.
Please review the job requirements below.
PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by the business demands.
-Meet with the client and family to accurately complete all admission paperwork and assure the client and family understand the homecare plan and their responsibilities.
-Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
Schedule and facilitate initial and ongoing client and caregiver meetings.
-Review services and cost of care with clients and, complete client service agreement and initial paperwork.
-Schedule, conduct, and document home visits, collecting client feedback on caregiver performance of duties. -Address problems, as required.
-Develop the Plan of Care in accordance with client needs and wishes; update as warranted.
-Conduct supervisory visits in the home and ensure that services are provided in accordance with the Plan of Care.
-Effectively resolve complaints and incidents.
-Evaluate client and employee satisfaction.
-Perform on-call evening and weekend duties, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care, and a list of active direct care staff. Prepare and maintain the on-call log and client and employee records. Manage calls in accordance with company policies.
-Maintain predictable and regular attendance.
-Perform other functions as deemed appropriate by the management team.
-Maintain absolute confidentiality of all information pertaining to employees, clients, and clients’ families.
If you are interested in this position please email your resume to [email protected]
Vacancy caducado!