Manager, Human Resources OperationsCompany Tucson Electric PowerLocation Tucson, AZRequisition ID 5521About UsUNS Energy Corporation (http://www.uns.com) , headquartered in Tucson, Arizona, is a subsidiary ofFortis Inc. (https://www.fortisinc.com) , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.Your Employer of ChoiceOur culture is rooted inshared core values (https://www.tep.com/careers/#values) that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.We create opportunities for employees to thrive through:
Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.
Hear from some of our employees,here (https://youtu.be/hpknvJPLuoc) andhere (https://youtu.be/7BECywu-Re4) .Job Description - Manager, Human Resources OperationsCheck us out. We believe you will like it here!Be Part of Our Story. (https://docs.tep.com/rewarding-careers/)· Do you have 10 year’s experience in people operations and/or HR systems?· Do you have SAAS system experience, including leading end-to-end system implementation, system configuration, project management and change management experience?· Do you have a solid track record of building and leading teams effectively?If you answered "Yes" to any of these questions, read on. Our culture is at the heart of our success and we are looking for talented individuals for the position of Human Resources (HR) Operations Manager to bring their skills and experience to the table while enriching our already strong culture. Please read more about the role below and if this sounds like the opportunity for you, apply now!The Human Resources (HR) Operations Manager is responsible for strategy, operations and supervision of a team of HR Operations professionals, including the HR Solutions Center, HR Systems & Analytics, HR Compliance, and HR Project Management. Oversees the design and deployment of related systems, processes, programs, and strategies in alignment with Company and Human Resources strategy, culture and values. Builds relationships and partners with HR centers of expertise (COE’s), HR business partners (HRBP’s), and stakeholders across the organization to manage the operational backbone of the HR department. Focuses on process efficiency, providing value to internal customers, and advancing the employee experience at UNS.Position-Related ResponsibilitiesStrategy: Responsible for developing and deploying HR Operations strategies aligned with the enterprise HR strategy. As part of a centralized HR Operations model, leads the strategy for digitizing HR systems and processes while eliminating points of failure; includes partnering with Information Technology on the strategy and planning for HR information systems (HRIS) design and deployment. Partners with HR Business Partners (HRBP’s) and other HR Centers of Expertise (COE's) to conduct root cause analysis and develop solutions to business challenges that involve HR Operations services and support. Prepares materials for presentation at Board of Directors meetings, as assigned.Operations Management: Leads a team of experts in foundational HR areas while instituting best practices, standards and operating norms in the areas of HR Solutions & Services, Systems & Analytics, Compliance, and Project Management. Establishes team goals in alignment with HR strategy and manages work tasks, effort and timelines to achieve performance targets. Provides direction and oversees the operation and maintenance of all HR Operations programs, projects and processes, ensuring delivery within set expectations, timelines and budgets. Ensures operational excellence of all teams within areas of responsibility; includes planning, prioritization, tracking, and evolving service delivery to achieve efficiency, quality, value, and business outcomes; maintains focus on maintaining or improving the employee experience. Drives process consistency, data integrity, and compliance with HR policies, procedures, data privacy, audit controls, and regulatory requirements within HR Operations; partners with HR leadership to educate and influence the enterprise HR team for the same. Serves as the escalation point for HR Operations, guiding root cause analysis, resolution, and communication protocol. Ensures development and maintenance of team standard operating procedures. Designs, communicates and monitors service level expectations and agreements for the HR Solutions Center; reviews case management reporting to identify and address service issues. Oversees the HR project portfolio for consistency in methodology, progress monitoring, and achievement of intended outcomes. Promotes and leads change within HR and with the business for HR systems, process and service updates, and enhancements. Owns and manages relationships with external vendors, consultants and partner organizations.HR Systems & Analytics: Leads the HR Systems & Analytics team and partners with internal Information Technology teams, vendors, and other internal stakeholders to lead the configuration design, implementation, delivery, workflows, administration, and fixes of HRIS and applications. In partnership with Information Technology, responsible for project management of HRIS initiatives which include determining scope; defining business requirements and key deliverables; designing project plans; identifying contingencies, resources and timelines; change management; and executing to plan. Accountable for the development of reports and analytics from HR systems involving employee data, including but not limited to: talent acquisition, turnover, performance, pay, learning management, EEO, and Affirmative Action, etc. Oversees HR Systems & Analytics team deployment of upgrades and update planning for the human capital management system (HCM); ensures the use of testing practices for seamless changes. Partners with Information Technology to lead due diligence for HCM/HRIS responsibilities during merger & acquisition activities.Compliance: Oversees data gathering and analyses in preparation for various audits and compliance filings, reporting and notice requirements governed by the IRS, DOL, SEC and other governing bodies and assists in the execution thereof; ensures accuracy and completion by deadlines. Oversees HR data management to ensure consistency in collection and maintenance procedures, integrity of data, and privacy compliance. Maintains current knowledge and understanding of regulations, industry trends, current practices, and applicable laws.Tracking & Reporting: Understands and effectively utilizes the HCM and other HR information systems to obtain, store and analyze pertinent data and information within the parameters of job responsibilities; leverages current technology and tools to their fullest, and ensures accuracy and consistency of data inputs to preserve enterprise data integrity. Oversees and/or develops, prepares, generates, and analyzes ongoing and ad-hoc special reports pertaining to areas of responsibility (e.g., enterprise HR and team performance metrics, human capital trends and variances, technology implementation, compliance-related filings and audit responses, error reports, etc.) Prepares leadership reports of requested data, organizing outputs in a user-friendly fashion and customizing the level of detail to meet audience requirements; supports leadership in making informed decisions.Team Contribution & Collaboration: Partners with HRBP’s and HR COE’s to answer leader and employee questions, as needed. Oversees and/or manages escalations for tickets/service requests submitted to the HR Solutions Center (HRSC) for transactional support services in alignment with their scope of responsibility. Responds to assigned escalated tickets from the HRSC according to service level agreement standards; prioritizes the employee experience and escalates as appropriate. Performs personal administrative tasks (e.g., travel arrangements, pro cards, expense reports), calendaring, vendor management, and assigned administrative responsibilities. Oversees, partners with, and/or requests assistance from the HR Systems & Analytics team for HR systems support, data and reporting needs in alignment with their scope of responsibility. Leads or contributes to the design, development, documentation, and continuous improvement of HR Operations and enterprise HR processes and procedures; adheres to approved processes and quality standards. Leads or assists with Total Rewards and HR initiatives, programs/processes, and special projects, as assigned. This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.Management Responsibilities: Ensures Company’s management principles, policies and programs are consistently practiced, and continually supports the Affirmative Action Plan. Assumes fiduciary responsibility for operating the business and provides recommendations on cost improvement measures. Ensures that the Performance Management program is administered uniformly and effectively. Complies with and administers the terms and conditions of Collective Bargaining Agreements, when applicable. Administers personnel functions, including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel. Participates in hiring, promoting, assignment, direction, and termination of staff. Ensures compliance with all applicable local, state and federal laws, regulations and standards, company policies, practices and ethical obligations to investigate, evaluates and recommends appropriate resolution to employee complaints. Promotes and participates in the professional development, personal growth and career planning of team members. Motivates, recognizes, rewards, coaches, advises, and trains; provides feedback to employees during performance reviews. Participates in Leadership Development programs. Addresses disciplinary and/or performance issues, according to company policy, and communicates effectively with employees regarding corrective action. Has input into the adjustment of grievances and administration of discipline. Plans day-to-day operations, estimates personnel needs and schedules, and assigns work. Evaluates the structure and team plan for continual improvement of the efficiency and effectiveness of the group.Knowledge, Skills & Abilities(Equivalent combination of education and experience will be considered.) Experience structuring scalable processes and tools to help a People Team operate effectively, including robust performance management systems, process optimization experience, and has led and managed high-impact programs Top-notch critical thinking and root cause problem-solving abilities; the ability to diagnose a cultural or management enablement issue and drive a strategy to make improvements Ability to proactively build relationships, offer expert insight, and drive impact; you are confident and comfortable working with senior leaders and demonstrate the ability to challenge or dissent while maintaining a strong and productive relationship Ability to navigate challenging employee situations and conversations with impeccable judgment; strong experience and pattern recognition in handling a wide range of HR questions, compliance issues, and interpersonal situations Outstanding verbal and written communication skills; able to write or edit critical documents from performance plans to annual reviews to employee policies and communications 10+ years of rich experience in people operations and/or HR systems with a rapidly growing organization driving business-building solutions within multi-site, multi-region Experience with a wide variety of HR tools and systems including implementation of new products Ability to establish credibility and be decisive but able to recognize and support Connections preferences and priorities Track record of building and leading teams effectively Keen ability to develop relationships and influence business leaders, master collaborator and communicator Leadership skills: ability to lead people, coach and mentor staff in multiple locations; ability to execute strategic planning; and ability to apply continuous improvement/productivity initiatives. Communication skills: ability to read, analyze and interpret governmental regulations; ability to write reports, business correspondence and procedure manuals; ability to speak effectively, present information and respond to questions from employees at all levels; ability to communicate with quality, integrity and respect in a way that encourages others. Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. Reasoning skills: ability to define problems, collect and synthesize data, establish facts and draw valid conclusions. Computer skills: exposure to a networked environment using a Windows interface, proficient in Excel, Word and PowerPoint, ability to use Enterprise-wide information systems such as PeopleSoft. SAAS system experience, experience as a leader of end-to-end system implementation, system configuration skills, project management experience, change management experience required. WorkDay, Project Management Profession (PMP certification) preferred. Time management and organizational skills: ability to apply flexibility and adaptability to changing priorities and assignments; strong planning and organizational skills. Excellence behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work independently being proactive to resolve work issues or notify supervisor of resources needed; ability to coordinate with other employees and as part of a team.Pay Rate: Competitive pay based on qualifications and experienceAll job offers are contingent on successful completion of a pre-employment drug screen and background check.California Job Applicants -click here (https://www.tep.com/california-job-applicant-and-independent-contractor-privacy-notice/) to see our Job Applicant Privacy Notice.