Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role in Shared Services - CCB Regulatory Controls Exam Management Team supports Control Managers in the Exam process. By collecting, tracking, and assisting with responses and/or deliverables for each type of engagement, the team directly contributes to the Firm's overall goal of having consistently successful Exam results.This role offers the opportunity to develop and enhance consistency across CCB Controls.You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.As a Control Manager - Shared Services COE Support within the Control Exam Management team, you will be tasked with fostering collaboration and executing strong business relationships with our Business Control Managers (BCM), Functional Control Managers (FCM), and Control Managers (CM) across CCB. Your role will involve managing multiple levels of responsibility, with a particular focus on assisting Control Managers in supporting Exam preparedness and satisfying Regulatory requests timely. We are seeking an team member with robust collaborative and organization skills.Job Responsibilities:
Build and maintain a client focused organization by partnering with senior leaders across the larger Control Management and CCB organizations that balances the needs of the teams while driving a strong controls framework
Develop management, stakeholder, or regulator presentations in order to communicate issues, recommendations, and status of Exams
Prepare client-specific reporting, including Controls Exam Management Weekly Executive Summaries
Drive the team to assure a focus on quality of service through team's consistent implementation of Targeted Exam Readiness for upcoming Exams
During Targeted Exam Readiness, identify potential concerns and control issues, determine the root cause of issues, and ensure stakeholders develop and implement appropriate corrective actions prior to start of Exam
Challenge the status quo by providing critical and analytical thinking and strong decision-making capabilities to identify problems, propose creative solutions, and escalate as necessary
Foster an environment of process improvement efforts to drive consistent, innovative, and tactical strategies among the broader controls team
Assist CCB Controls with Regulatory request completion, and review for consistency
Constantly strive for consistency and applying historical responses to ensure current response aligns to current controls practices
Prioritize tasks and deliverables to meet deadlines, and escalate concerns to direct manager
Understand and assess common themes among ongoing Exams, to develop best practices for future exams
Manage deliverables and projects in support of CCB Controls initiatives
Required Qualifications, Skills and Capabilities:
Strong analytical, prioritization, organizational, and time management skills
Critical thinking and problem solving / issue resolution skills
Team player with the ability to work productively within a group, with strong collaborative qualities and a positive demeanor
Excellent verbal and written communication skills
Proficient/Expert using Microsoft Word, Excel, PowerPoint and SharePoint
Bachelor's degree, or equivalent job experience in the financial services industry, comprised of 5+ years' experience in banking
Flexible in nature with the ability to thrive in a very fast-paced and changing team environment
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans