The Program/Project Manager is auto finance will have and understanding of the captive finance industry, experience developing and implementing strategic projects focused on customers, data analysis, marketing and the ability to collaborate across a variety of stakeholders. You will work closely with our captive finance partners to execute against the strategies you develop. You will also partner with data analytics and finance to build business cases, track the efficacy of initiatives and answer outstanding questions from our numerous stakeholders. This role will work across lines of business outside of Chase Auto to leverage the broader Chase offerings to drive loyalty from our Private Label customers.This role will provide you the opportunity to develop the skills and experience in developing and implementing a loyalty strategy that is both Business to Consumer (our end customers) and Business to Business (our Original Equipment Manufacturer retail partners). This includes improving our digital experience, developing loyalty offers and incentives for customers, working with multiple lines of business to improve our loyalty offers to customers, marketing to our diverse customers and supporting our retailers in driving loyalty among their customers. You will collaborate with our Private Label teams, our digital product teams, marketing and retailers.Job responsibilities
Lead the development of loyalty strategy for our Private Label brands
Work across Private Label and other lines of business to develop loyalty incentives / rewards for our customers
Work across multiple stakeholders to implement new loyalty initiatives including determining success metrics and tracking against those metrics
Develop and implement initiatives to further digitize the Private Labels' processes and communications
Partner with the Digital and Auto product teams to better drive customer loyalty
Analyze internal and 3rd party data to understand our customers, marketing efforts, loyalty programs and Private Label success
Support reporting across initiatives and develop and present senior management presentations
Required qualifications, capabilities, and skills
Experience developing and implementing customer focused initiatives
Experience using data to build business cases, track projects and explain complex questions around market changes and trends
Ability to identify and address program execution needs in a fast-paced, ambiguous environment
Experience interfacing and communicating with executives and excellent written and verbal communication skills
Ability to work independently as well as lead cross-functional teams is required
Strong project management, multi-tasking, leadership skills
A Bachelor's Degree & 7+ years of experience in marketing, strategy, consulting or data and analytics
Preferred qualifications, capabilities, and skills
Captive Finance Experience
Business to Business and Business to Consumer strategy experience
Partner relationship experience
Automotive industry experience
Customer loyalty strategy experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans