Program Specialist I

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.Responsibilities:Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewingDemonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply baseDocument requirement intake conversations in appropriate database (VMS, AGS360)Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely responseDiscuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment processCoach, manage and oversee performance of participating staffing suppliersDocument all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM systemMonitor performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance trackingMaintain and update monthly activity and performance reportsProvide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partnersAssist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrityLiaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignmentsEnsure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)Assist with the collection of company assets from vendors (laptop, badges, etc.)Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlinesConstant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delaysLog all client and vendor inquiries into Salesforce.com