Recovery Collections - Deficiency BalanceJob responsibilities
Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral; managing a portfolio consisting of accounts that are 0 to 120+ days delinquent or charged off where applicable.
This includes contacting customers and 3rd parties to determine their intent with collateral and collecting payments as required.
Assessing the level of risk associated with each vehicle/account to determine an appropriate course of action.
Responsible for working with tow companies, executors, auctions, local law enforcement, insurance companies, skip and repo vendors.
Working with both primary insurance companies and gap administrators or gap providers for resolution to claims.
Assisting customers
Support a strong network of internal departments that all have segment of this process and ensure all groups are functioning as intended.
Required qualification, capabilities and skills
Organization and prioritization skills a must
Excellent communication and listening skill
Ability to work overtime as requirement
Preferred qualifications, capabilities and skills
Decision making abilities
Previous auto experience helpful
Basic skip tracing experience strongly preferred
1-3 years customer service or collection experience strongly preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans