Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution departmentTasks and DutiesDaily process and input of all customer orders.Provide daily operational reports that are accurate and timely.Manage daily email communication with the customerGenerate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.Trace orders as required and notifies customers of any activity concerning their order.Ensure accurate and timely client and vendors billing.Maintain damage records.Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.Maintain strong relationships with the on-site vendor.Provide support with other miscellaneous projects, filing and research.Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Escalation of problems to Management when necessary Physical DemandsThis section lists physical demands required of this job and may be edited to the specific job roleUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Write with pencil/pen/marker Functions performed primarily while seated at desk Expeditors Key Performance ExpectationsThis section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees)Job Execution:Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulationsReliability:Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritizeCollaboration:Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delayCommunication:Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standardsCulture:Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryPersonal Growth and Development:Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate Product Agent Job-Specific Performance ExpectationsThis section lists the core business-critical skills, knowledge, and behavior applicable to this job and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development CenterTimely and Accurate Shipment ProcessingEnsures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's proceduresTimely and Accurate Data EntryEnsures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolutionTimely and Accurate Billing and AccountingInvoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.  
Job Details
ID | #53096427 |
Estado | Arizona |
Ciudad | Surprise |
Tipo de trabajo | Full-time |
Salario | USD TBD TBD |
Fuente | Expeditors |
Showed | 2024-12-17 |
Fecha | 2024-12-17 |
Fecha tope | 2025-02-15 |
Categoría | Etcétera |
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Aplica ya |