The Front of House Floor Manager is responsible for the day-to-day operation and management of the restaurant, as well as help in catering and special event operations. They are responsible for supervising front of house staff and for reporting to the General Manager.
Manage a team of front of house staff including scheduling, training, and general supervision
Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained
Responsible for daily deposits, and the correct operation of the POS systems
Balancing of all daily and nightly cash drawers and POS
Inventory and maintenance of par levels for front of house items and those used within the restaurant
Providing excellent customer service to guests and excellent leadership to employees
Enforce and monitor all health, safety, and sanitation standards in their area
Assist with catering function management
Handle guest complaints according to provided guidelines
Work closely with the General Manager to provide a seamless experience
Will report directly to the General Manager
Responsible for quality assurance of products. The purpose of the Front of House Floor Manager is to assist the General Manager in all aspects of the restaurant . They provide a more detailed supervisory eye on the specifically Front of House operations.
Job Specification:
2+ years restaurant experience
Excellent customer service and interpersonal skills
Organized and capable of multi-tasking with attention to detail
Knowledge of Microsoft applications including word and excel
High standards of personal hygiene and personal appearances
Ability to be on feet for 8-10 hours at a time
Experience using POS systems preferred
Servsafe training preferred
Must pass background check
Please forward resume.