Vacancy caducado!
KS StateBank is a community / small business bank with 5 locations in Kansas and 1 location in Central Phoenix near Central and Camelback. We are looking for a new Retail Banker (bank teller) for our Central Phoenix office. This is a 40 hour per week position, Monday through Friday, hours being 7:45 am to 4:15 pm. No evenings and no weekends! Pay range is $15 to $20 per hour, depending on experience. Paid holidays, such as July 4th, Memorial Day, Columbus Day are included, as well as a generous amount of Paid Time Off (PTO). Great benefits including health insurance through Blue Cross Blue Shield are offered. Banking experience preferred, not not necessary. Cash handing experience preferred. To apply, please go to our website: WWW.KSSTATE.BANK (Go to careers and look for the Retail Banker or General Application position.).
(Search words: credit union and banking)
Job Description
Retail Bankers are the face of the Bank, focused on building quality relationships and protecting the financial security of our clients. As a Retail Banker, you will provide teller services to help meet client needs. This includes processing and verifying teller transactions, performing account maintenance, and opening new personal and business accounts. This position provides an opportunity to learn what happens at a financial institution, while also providing a path for personal and career growth and development.
We are looking for someone who is comfortable talking with people and can maintain confidentiality and diplomacy in order to create a positive client experience. Those who enjoy working as a team to make sure that work is completed accurately and efficiently will find themselves in a supportive environment. If you: strive for consistent, quality work; enjoy looking for logical answers; and have the ability to easily accept change, this may be the job for you. Training will be provided.
This is a full-time position, with wages starting at $15 per hour.
Job Responsibilities
Cash Handling
Handling Cash
Follows proper procedures: prepares appropriate tickets when buying and selling cash to another entity;
Utilizes dual control in all necessary instances (entering the vault, cashier's checks, GL tickets, etc.);
Counts money three times when performing a transaction
Balances drawer on a daily basis
Knows and abides by drawer limits
Follows procedures for teller offages and for counting back money
Can perform Cash Advance Settlements
Checks and Negotiable Instruments
Receives, verifies, and pays negotiable items and issues cashier's checks to clients according to regulations and procedures
Shows understanding of negotiable items and cashier's checks:
Item has a payee and a maker's signature;
Verifies dollar amount and legal line match;
Endorsement matches the payee
Aware of KS StateBank funds availability policy in connection with client relationship
Informs client when funds can be used
Attends and follows related trainings
GLs and Foreign Checks
Follows proper procedures:
Prepares appropriate tickets;
Ensures receipt of all required initials;
Enters in GL number appropriately;
Knows where to find list of GL accounts
When processing foreign checks: enter correct information on the GL description and off-set/contra lines and corresponding Vertex description fields
Processing Transactions
Checks information entered into Vertex for accuracy, such as:
Proper documentation (endorsement, initials, ID, etc.);
Clear scanned image of item;
MICR line is correct and legible;
Scanned document (i.e., deposit slip, name of client on withdrawal slip, Savings Bond, etc.) is correctly filled out
Can process savings bonds, loans and credit card payments
Communicates via email with appropriate departments and team members regarding deleted transactions, requesting overrides, explanation of hold placements; etc.
Operational Procedures
Identifies proper form and has client complete accurately
Compares client data with Jack Henry for verification
Sends completed documents to appropriate location in timely manner
Knows where to find and follows proper procedures for client requests such as wire transfers, foreign currency orders/exchanges, and cash advances
Client Service
Build Quality Relationships
Meets minimum requirements of Voice of the Client standards (98% performance and 9.86 satisfaction, and meets or exceeds clients expectations)
As applicable, completes onboarding activities
(New client: welcome card; 10-day call; quarterly and annual follow-up
Existing client: thank you card; 10-day call)
Be Knowledgeable
Possess and demonstrate knowledge of all consumer banking products and services such as online banking and debit cards
Able to perform applicable procedures learned during training process (30/60/90 day)
Knows where to look for information and is able to offer resources to clients
Knows and performs the 4-step sales process
Work as a Team
Have knowledge of directly related retail departments and their functions (deposit operations, client care, records management, etc.)
Know how and when to refer clients for assistance
Knows and models the vision statement with internal and external clients
Provide Unique Solutions
Can recommend products and services to meet client's initial needs
Regularly informs clients of additional products and services as relates to the client
Occasionally offers business card to client
Make Banking Valuable
Regularly uses appropriate body language, facial expressions, and tone for providing exceptional client service
Have ability to identify what makes banking valuable to client
Can assist client and demonstrate how to utilize product or service as relates to training
Strives to deliver exceptional client service.
Communication
In-Person
Makes clients feel welcomed and valued
Project friendly, enthusiastic and courteous behavior in line with KS StateBank vision and Service Standards when greeting and interacting with internal and external clients
Greets clients upon entry, offers assistance, and as necessary directs client to proper location
Written
Able to communicate professionally with internal and external clients using written communication, such as email
Responds to email within a timely mannerwithin 24 hours of reading
Composes and sends appropriate email notifications to other departments, following procedures (such as for deleted work)
Conforms to Bank email standards for style and content, such as properly encrypting confidential information
Over the Phone
Maintains friendly and professional conduct when speaking to team and co-workers, including when interacting with internal and external clients via phone
Follows CIP for client identification and follows the 4-step sales process when speaking to a client over the phone
Non-verbal
Maintains a professional appearance in dress and demeanor
Listens to client's expressed needs
Is aware of and practices appropriate body language and tone
(Stands up straight; avoids crossing arms; smiles; does not roll eyes)
(Avoids sighing or huffing; avoids unprofessional tone or comments when speaking with clients and team; does not speak with sarcasm)
Promptly attends to client, rather than making them wait for you to finish a task
Problem Resolution
Utilize knowledge and judgment to assure the validity of transactions
Actively assist clients with issues, requests, complaints, research; refer to retail manager when questionable
Provides follow up to make sure matters are resolved to client's satisfaction
Able to problem solve and work through unfamiliar situations and transactions
Can use the Intranet and training materials to find information to best meet client needs
Communicates when additional support is needed
Dependability
Prepared and Timeliness
Reports to work dressed professionally and appropriately
Is prompt, dependable, and prepared to work at scheduled time
Notifies supervisor within two weeks in advance of scheduled start time for time off
Completes duties in a timely manner and submits paperwork to appropriate locations for review
Compliance
Adheres to bank and regulatory policies and procedures
Files proper reports as relates to duties, i.e., transactions; CTRs; MIL; account opening; OFAC; ADD; CDD
Completes assigned regulatory and policy training (BAI) with passing score by due date
Work as a team
Demonstrates ability to be part of a team
Actively supports other team members
Completes assignments in a timely and satisfactory manner
Knows where to find information to help complete actions instead of relying on others
Safety and Security
Maintains knowledge of security and safety policies
Follows CIP for client verification and is able to ask questions of clients to identify scams and/or suspicious activity
Strictly adheres to established procedures, including for accessing vault/side drawer and securing computer and drawer
Knows opening and closing procedures according to position
Knows evacuation location and Security and Robbery Procedures
Continuing Education
Attends Retail Banker courses related to Orientation upon new-hire and as revised
Completes all other required trainings (Business Products, Software/Programs, and all courses by training department)
Utilizes training at branch location and knows how to find and use resources on the intranet or from handouts
Assumes responsibility for related duties as required or assigned
Knowledge, Skills and Abilities
Education - High school diploma or GED is required
Experience -
Previous cash handling experience required
One to two years of prior banking experience preferred
Skills -
Technical Skills
Type at least 40 words per minute and use a 10-key calculator proficiently
Computer skills
Able to multi-task and make quick decisions
Dependable, detail-oriented, and organized
Customer Service
Must enjoy working with people
Strong customer service abilities
Solid verbal communication skills
Good sales and motivational skills
Presents a neat, professional appearance
Physical Requirements
Ability to stand for long periods of time
Able to view computer screen for long periods of time
Must be able to speak and listen clearly both in person and on the phone
Fine visual acuity to read for accuracy
This job may require lifting of up to 50 pounds occasionally, 10 pounds frequently
For more detail please review the ADA questionnaire on file in Human Resources
Additional Information
KS StateBank is an equal opportunity employer. It is the Bank’s policy to make employment decisions on the basis of merit and to prohibit discrimination on the basis of race, color, sex, religion, age, national origin, disability, genetic information or any other consideration made unlawful by applicable law. The Bank is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee or supervisor. If you believe you have been subjected to any form of unlawful discrimination, please contact an Executive Officer of the Bank. The Bank will immediately undertake an effective, thorough and objective investigation. If the Bank determines that unlawful discrimination has occurred, effective remedial action will be taken. Appropriate action will also be taken to deter future discrimination. The Bank will not retaliate against you for filing a complaint and will not permit retaliation by management or your co-workers.
INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Vacancy caducado!