Position Summary
Oversees the apartment complex, residents and guests. Maintains good public relations with residents and with local public or private officials and civic groups. Conducts orientation or special instructional meetings for residents. Organizes, conducts and directs special programs or social events. Completes HUD/LIHTC tenant certifications, collects rent, and makes sure all rules and regulations are complied with in accordance with tenant occupancy requirements and rules and regulations. Keeps all necessary records. Organizes and conducts regular inspections of all units. Establishes and maintains a systematic and well-organized housing waiting list. Maintains a list of repairs and maintenance. Maintains and keeps grounds clean. Recommends general improvements when needed. Performs any other job-related tasks deemed necessary and/or assigned by Regional Property Manager or Director of Housing. This position does have direct reports and is an hourly position.
Essential Functions:
Maintains good relations with tenants, helps resolve problems between residents or with management.
Consults regularly with tenants regarding needs, social events or any needed improvement at the facility.
Maintains good public relations with local public or private officials, civic groups and leaders, or any other interested individuals.
Conducts orientation or instructional meetings for tenants as needed/required to keep the residency informed and updated on special needs or amended rules/regulations which directly affect them.
Organizes, conducts and directs special programs and social events as often as needed, recommended and/or desired by tenants for the benefit of all tenants.
Completes HUD tenant qualification at move-in, and annually thereafter, following all HUD tenant occupancy requirements.
Collects rent, making sure all payments are in and on time, and makes daily bank deposits of rent collected.
Makes sure tenants and their guests are complying in accordance with the Lease Agreement, Pet Policy and House Rules and Regulations.
Keeps records, including office files and computer system, in a neat, orderly condition, making sure they are in compliance with all mandated rules and regulations as required by HUD, the Arizona Public Housing Authority (APHA) and FSL.
Organizes and conducts regular inspections of all units, looking for intentional damage due to abuse or neglect on the part of tenants and their guests. Inspections are conducted in accordance with regulations set forth by House Rules and Regulations and FSL.
Receives Preliminary Housing Applications from prospective tenants and establishes and maintains a systematic and well-organized prospective resident list.
Maintains a list of repairs and maintenance reported by tenants, to include pest control extermination, remodeling repairs, repainting, etc.
Schedules and performs minor repair work as needed, or arranges for the proper vendor to complete, according to priority.
Maintains and keeps grounds clean and uncluttered of any or all dangerous environmental hazards which may threaten the health and safety of all tenants, guests or visitors.
Recommends general improvements when needed or required by Regional Property Manager or Director of Housing.
Transports clients in company vehicle.
SUPERVISORY REQUIREMENTS:
Assigns, plans, and oversees the work of departmental staff.
Conducts performance evaluations that are timely and constructive.
Oversees the development and growth of department staff.
Handles discipline and termination of employees as needed and in accordance with company policy.
Miscellaneous
Other duties as needed
Requirements
Minimum Required:
2 years’ experience working with seniors and disabled.
2 years’ experience with experience in management, business and/or office administration experience
Including experience with Microsoft Office applications (Outlook, Word, Excel, Access, etc)
Two years’ experience in the real estate industry or property management services
Preferred:
Minimum Required:
Two years’ experience in the real estate industry or property management services
2 years’ experience with HUD Section 8 Occupancy Regulations as detailed in HUD Handbook 4350.3
2 years’ experience with Arizona Public Housing Authority (APHA) qualifications and compliance.
2 years’ experience in using Real Page On-Site or another property management programs.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Education/Experience/Credentials/Knowledge/Understanding
High School Diploma or equivalent
Must be able to lift 25 pounds.
Requires bending, stooping, lifting and standing for short periods of time.
Requires working in various temperatures
Sitting for extended periods of time
May require driving a company vehicle during daytime
Skills
· Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population
· Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others
· Strong organizational, planning and time management skills
· Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel
Abilities
· Able to comprehend, retain, and follow regulations and procedures relative to the FSL Housing Department
· Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
· Willingness and ability to embody FSL’s core values:
o Have passion for our mission
o Follow the golden rule
o Do the right thing
o Begin with a can-do attitude
o Find a better way
o Be your best