Vacancy caducado!
Who are we?
We are a very fast growing residential house cleaning company that has been in business since 2021 with currently over 1000 recurring customers and adding daily We have over 50 amazing cleaning techs and adding weekly. Everyone at Dirt Busters lives and breathes our three core values which are Be Kind, Be a Team Player and Own It! We are very results driven and love a challenge.
Who Are You?
Strives for the success of their team by leading them. You are a natural born leader with empathy and ability to divide personal and professional lines. You hold your team and yourself accountable through leading by example and owning your actions and setting aside your pride. You make tough decisions when needed and treating everyone equally. Bringing ideas and solutions to your team and the leadership team to make everyone's job better and grow the company. Being able to identify and solve large issues by not band aiding it but fixing for the long term. Hungry for successes and results driven. Not afraid to speak up on your thoughts as it pertains to better interest of the staff and success of the company. Big picture thinker and not task orientated. Knows how to operate using a budget. Amazing with efficiency and helping others. Loves Technology. Knows how to use technology to find data and create processes using technology. Willing to learn Spanish as most of the cleaning techs only speak Spanish
THE JOB
-As an Ops Manager you will work 45 - 50 hours per week
-Hours depend on business needs and may change depending on those needs.
-Compensation is a base of 60k to 70k depending on experience with opportunity for bonuses after a 90 day probationary/training period.
HIRING
-Hiring Field and Ops office staff
-Conducting interviews
-Onboarding
-Training
How do I know I'm successful?
We have adequate field staff in the right areas
We do not have too many field staff in the wrong places
Identifying red flags in interviews and hiring the right people
Having the right ads out to attract the right people
Staying within budget
Everyone has clear accountability and consistency
No-one is questioning what their duties are
Everyone understand their job function and expectations and meets them
Have all the right people in the right seats
Meets and exceeds weekly/monthly/yearly goals set
Meets or exceeds employee attrition goals
CUSTOMER ATTRITION
-Handle all customer cancellations
-Keeping current customers happy
-Not keeping customers that do not fit our target market
How do I know I'm successful?
Our customer attrition in meeting or lower than company goals
We have few to no complaints
We do not keep difficult customers that cause our techs issues
We are meeting our company online review goals with 0 negative online review due to our negligence
DISPATCH/ROUTING
-Routing and maintaining master schedule
-Maintaining consistency with the field route
-All dispatch processes are being followed
-All technicians are driving under the goal set by the company
-All routes make sense and are efficient
How do I know I'm successful?
All dispatch processes are being followed
All techs are consistently driving under company goal set
The techs are happy with their routes
There is consistency with the routes
Customers are being held accountable to cancelation/reschedule fees
There are few schedule changes
We are not losing revenue due to mismanaged schedule
Coming up with new ideas on how to be more efficient with our routes
Accountability of staff
ACCOUNTABILITY for all Ops staff including:
-Field techs
-Field manager
-Dispatching
-Ops assistant
-All HR functions of the Ops department
-Attendance
-Safety compliance
-Processes compliance
-Meeting goals
-Efficiency
-Staying within budget
-Managing COGS
How do I know I'm successful?
The Ops team is meeting all company goals set
Everyone is on board and rowing the same direction
Our quality is meeting or exceeding expectations of company goal
We are under budget for the OPS dept
We are under budget for all COGS
Everyone is in the right seat and proving the same value
Everyone is being held to the same standards
Processes are all being followed
You’re bringing ideas and suggestions or issues to your team or leadership team that need to be addressed
Everyone is super efficient
We have no lost unemployment claims
We have no workman's comp claims due to neglect on our part
Field staff is all delivering the same quality and consistency
How do I know I'm a successful Ops manager?
My staff is happy
We have little no employee attrition
We are hiring the right people
The schedule is amazing
Everyone has clear expectations and is meeting them
There are no excuses from anyone only solutions and results
Everyone including you is following the processes and using the tools
Meeting and exceeding weekly/monthly and yearly goals set by the company
I am bringing ideas, suggestions and solutions to the team
What numbers am I accountable too?
Revenue
Net profit
Employee Attrition
Quality Score
Online Reviews
Efficiency of office and field staff
COGS
AVG drive distance for techs
Ave pay per tech
Avg Tip amount per tech
If we seem like a great fit for you and Dirt Busters we would love to hear from you and meet you. It important that we find the right fit for us and that we are the right fit for you! Please include a resume, salary requirements, and cover letter including why you want to work for us and why we should hire you. Also include the secret password in your cover letter which is awesomesauce!
Have an awesome day!
Vacancy caducado!