Vacancy caducado!
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!Your MissionThe Partner Support Team is responsible for exceptional support and service to Nuvei partners, ensuring their needs and inquiries are addressed effectively, efficiently and within agreed upon SLAs and KPIs. The team is focused on developing strategic partner relationships and operating as liaison between client and business to ensure continual commitment, revenue growth and client satisfaction.Requirements
Lead and develop a team responsible for providing exceptional support to partners, ensuring their needs and inquiries are addressed effectively, efficiently and within agreed upon SLAs and KPIs; including daily operation support, project initiatives, and partner development.
Develop and implement support strategies and processes to enhance partner satisfaction, retention, and loyalty.
Implement results-based performance tracking; focused on client satisfaction, client retention, team reputation, and P&L performance.
Serve as a point of escalation for complex partner issues, working closely with various internal teams to ensure timely resolution.
Provide training programs and resources to educate partners on product/service offerings, tools, and best practices.
Qualifications include, but are not limited to:
10+ years experience managing partner/clients and partner support teams; experience in customer service, retention, or sales.
Experience developing and driving support strategies and processes to enhance partner satisfaction, retention, and loyalty.
Aptitude for building rapport and trust among others quickly; ability to manage and resolve client escalations.
Ability to analyze support metrics and feedback to identify trends and areas for improvement, implementing actionable solutions
Strong analytical skills and ability to understand billing, contractual, and/or technical issues.
BenefitsNuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.Nuvei perks also include:
Frequent training programs on new systems and platforms.
Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
Group Private Medical Insurance
Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
Employee recognition program and possibilities for advancement in various fields.
Modern, dynamic and great work environment.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.#LI-CB1
Vacancy caducado!