DMC Operations Manager

Reporting to the Director of Studio F.  Responsibilities and essential job functions include but are not limited to the following:  Facilitate group operations for destination events, including but not limited to minimizing third-party expenses, booking and managing entertainment, coordinating transportation, verifying vendor services, and ensuring timely billing and administrative support. Assist with sourcing and maintaining strong partnerships with local supplier-partners (venues, transportation, A/V, décor, entertainment, staffing agencies), negotiating competitive rates, and placing services on hold based on program needs. Serve as a point of contact for clients when the National Sales Manager is unavailable, ensuring timely and professional communication via phone and email to maintain excellent client relations. Provide on-site support for program execution, assisting in the setup, production, transportation coordination, and vendor supervision to ensure seamless event delivery. Collaborate with the Studio General Manager and operations team to manage all logistical elements, including equipment scheduling, staffing, third-party vendor integration, and maintaining up-to-date contractor call lists. Track, coordinate, and monitor status of approved quotes and proposals, ensuring accuracy and alignment with program scope for the sales and operations teams. Work within client or resort budgets, ensuring all expenses are documented and aligned with internal DMC financial policies; manage cost control and accurate departmental chargebacks. Liaise with hotel partners and other internal departments to confirm event details and logistics, while seeking to maximize revenue opportunities through upselling and added services. Monitor labor and resource allocation on a per-program basis to ensure budgetary goals are met; proactively reduce costs without compromising quality, safety, or client satisfaction. Deliver outstanding service to internal teams, hotel partners, clients, and attendees, representing the DMC brand with professionalism and courtesy at all times. Build and maintain positive working relationships with hotel sales teams, group contacts, vendors, and national/global accounts through clear and consistent communication. Distribute program information, timelines, BEOs, run-of-show documents, and logistics summaries to all relevant hotel and DMC departments for seamless execution. Perform additional administrative tasks and support functions as needed, including vendor onboarding, database updates, and post-program reconciliation