Concierge Manager

Creating personalized and memorable guest experiences is at the heart of our Concierge team at Fairmont Hotels & Resorts. Showcase your passion for service as Concierge Manager, where you will lead, train, and recognize your team in support of delivering seamless and exceptional guest service.Reporting to the Director of VIP Services & Concierge, responsibilities and essential job functions include but are not limited to the following:Lead the Concierge team in providing outstanding, personalized guest service experiencesEnsure all service standards are consistently met and exceededProvide detailed knowledge of the hotel, local attractions, restaurants, and cultural events to assist guests in creating unforgettable experiencesOversee guest requests, including transportation, reservations, and special arrangements, ensuring seamless executionDevelop and maintain strong relationships with local vendors, partners, and attractions to enhance the guest experienceCommunicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operationAssist in training, coaching, and developing Concierge colleagues to uphold luxury service standardsEnsure proper staffing and scheduling of the Concierge team in accordance with productivity guidelinesMonitor guest feedback and online reviews, taking proactive steps to address service opportunitiesMaintain an organized and well-stocked Concierge desk with relevant materials, maps, and resourcesFollow department policies, procedures, and service standardsFollow all safety policiesOther duties as assigned