Warm Line Mentor
PT (Prescott Valley, AZ)
$15.50 hour with room for advancement - part-time
This is a telephone response position located in Prescott Valley. Work hours from 3:30 PM to 10:00 PM, 24 hours a week.
Position overview statement:
This is responsible work in the field of behavioral health to provide confidential peer support and self-help via telephone with persons living with mental illness and/or substance abuse in the State of Arizona. This position must have a working knowledge of available community resources specializing the problems of living with mental illness and substance abuse.
Success in the role is measured on:
Model recovery by utilization of personal recovery tools in order to be a role model for peers.
Complete required documentation.
Meet deadlines in an orderly and timely manner.
Key Duties & Responsibilities:
Communicate with and encourage callers who may need services to contact the appropriite entities.
Be creative and spontaneous with people to encourage recovery.
Be able to interact effectively with a variety of individuals and groups from varying educational, ethnic and socio-economic backgrounds.
The ability to listen with sensitivity to the other's feelings, needs and points of view.
Organize and facilitate consumer programs and services.
Ability to tactfully express opinions or ideas, projecting a positive image of the Company and available behavioral health services.
Organize and facilitate consumer programs and services.
Use independent judgment and problem solving; to make decisions and take action in areas of responsibility.
Use recovery principles.
Delegate appropriately, and refer situations beyond your training, ability, and job description to
the appropriate authority.
Develop positive working relationships with consumers, family members, advocacy groups, co-workers, subcontractors
Education / Certifications:
HS Diploma, GED
Minimum Qualifications / Experience:
Clear a background and be free of major criminal offenses.
A current and valid Arizona driver’s license with a 60 month acceptable MVR.
If in recovery, must be stable for over one year.
Pass a drug test.
Verified legal status to work in the United States.