To apply for this job, follow this link https://app.smoothhiring.com/candidate/apply-job/ITS0015-CAWK?ps=clp
About You
Are you the person that everyone comes to when they have IT problems? We're looking for someone that prides themselves on working with people of all experience levels to understand and help them solve their technology challenges. If you enjoy learning a well-defined/documented process and then being the 'go to' person to consistently do it that way every time to ensure a consistent result then this is the job for you. If you're bored with your IT job and looking for something where no two days are the same, why not join us at a place that was just named a finalist in the 2024 Best Places to Work contest? This is also a place where you'll work with a deeply experienced team of seasoned professionals - the best of the best - that you can learn from and advance your skill set.
PREFERENCE GIVEN TO APPLICANTS WHO COMPLETE A CULTURE INDEX SURVEY AT
https://go.cultureindex.com/p/o6ttBI69DwaAe1d
About Us
itSynergy is the market leader in providing technology consulting services to small and medium businesses and we were just named a finalist for the annual Best Places to Work Contest.
Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.
Job Duties
Triage help desk calls and begin basic troubleshooting and support
Password resets (Office 365, Active Directory Accounts, VPN, etc…)
Client email, printer, scanner configuration support and troubleshooting
Mobile device configuration support and troubleshooting
Browser configuration support and troubleshooting
Application installation, support, and troubleshooting with vendor-provided support
Basic network connectivity support and troubleshooting
Basic virus and malware cleanup
New user and computer setups following well-defined process
Where required, work with team members at customer locations to resolve issues reported in individual tickets, or as a resource on large projects
Serve as backup for Service Coordinator in the event of the absence of the main Service Coordinator (vacation or illness etc.)
Education
High School Diploma (or equivalent)
Qualification
Previous experience in a related field
Skills
Ability to meet deadlines and communicate well with both customers and management when delays arise
Critical thinker with the ability to research, but escalate when appropriate
Excellent verbal & written communication skills
Excellent problem solving and troubleshooting skills
Great attention to detail and ability to follow documentation precisely and consistently
Excellent Customer Service skills
Must be able to lift 50 lbs
Reliable transportation and professional appearance
Works well in a team or independently depending on circumstances
Compensation
40-50K depending on experience
Position Type
Onsite
Benefits
Health Insurance - employer pays 80%
Dental, Vision - Employer pays 100%
Short Term & Long Term disability - Employer pays 100%
$50K Life Insurance - Employer pays 100%
401K- Employer matches up to 5%
2 weeks vacation
Paid sick days
Continuing Education – Employer pays 100%
To apply for this job, follow this link https://app.smoothhiring.com/candidate/apply-job/ITS0015-CAWK?ps=clp