To apply for this job, follow this link: https://app.smoothhiring.com/apply/ITS0015-RH2K?ps=clp
About You
If you pride yourself on attention to detail and you value a good process, we want you on our team. When it comes to technical discussions, are you the smartest person in the room? Do you enjoy the challenge of successfully solving technical puzzles? Are you a technology expert and “own” that role? You’re the one we’re looking for. Must take pride in being 100% consistent with process 100% of the time and look for new ways to become more efficient in delivering service to customers. If you believe decisions should be based on facts and not opinion or speculation, join us. Every day is different, so you must be able to move between priorities quickly and easily and think on your feet.
PREFERENCE GIVEN TO APPLICANTS WHO COMPLETE A CULTURE INDEX SURVEY AT
https://go.cultureindex.com/p/kybrupK5qZrd8y78b3oc
About Us
ItSynergy is the market leader in providing technology consulting services to small and medium businesses, and we were just named a finalist for the annual Best Places to Work Contest.
Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.
Job Duties
Serves as a primary escalation point, tackling challenges and seeing complex technical issues to final resolution.
Setup, support, and migration of various types of servers and environments.
Standards Alignment
Root Cause Analysis
Process Development and Documentation
Continue knowledge development of relevant technologies and software as appropriate.
Education
High School Diploma (or equivalent)
Certifications in the related field
Qualifications
5 or more years of related experience
MSP (Managed Service Provider) Experience
Experience working on a team
Strong customer service skills
Skill in preparing written communication
Must pass a background check
Must have a valid drivers license
Must have reliable transportation
Must be able to lift 50 lbs.
Skills
Serve as the ‘last line of defense’ on any customer technical issues, utilizing any means necessary to bring the issues to a successful resolution.
All level 1 & 2 tier tasks.
Microsoft 365 configuration, support, and troubleshooting.
Windows Server – single and multi-site environments
Backup/Disaster Recovery installation, and troubleshooting, including data restores.
Understanding of L2/L3 switching, routing, and VLANs.
PowerShell experience – understanding scripts, light script editing, AI assisted script creation.
Firewall/security appliance setup and support.
WLAN installation, configuration, support, and troubleshooting, including troubleshooting of physical cable plant and patch panel troubleshooting, and multiple wifi security methods.
Use of RADIUS and NPS for authentication including wireless, VPN, network devices, etc.
DNS registration and records management.
Mobile device support, including MDM solutions (Intune).
Client VPN support/troubleshooting including ZTNA, SSLVPN, and IPSEC site to site tunnels.
VOIP/phone system installation, configuration, support and troubleshooting.
LOB application advanced troubleshooting, installation, and upgrades.
Active Directory and Entra ID design, installation, configuration, support, and troubleshooting.
Advanced security incident response, including advanced virus/malware cleanup.
Advanced security audit that includes manual discovery and report writing.
Virtualization platform (VMWare and Hyper-V)/SAN support and troubleshooting.
Advanced file security/share configuration, support, and troubleshooting.
Maintain appropriate vendor certifications as established from time to time by the Director of Managed Services.
Compensation
85-110K
Position Type
Full Time
Benefits
Health Insurance: employer pays 80%
Dental, Vision—Employer pays 100%
Short-term & Long-term disability: employer pays 100%
$50K Life Insurance: Employer pays 100%
401K: Employer matches up to 5%
2 weeks vacation
Paid sick/personal days
Continuing Education: Employer pays 100%
To apply for this job, follow this link: https://app.smoothhiring.com/apply/ITS0015-RH2K?ps=clp