Vacancy caducado!
- Serve as the initial point of contact for employees seeking technical assistance on laptops, desktops, cell phones, IP phones, voicemail systems, network connectivity, printers, and company applications
- Build and maintain excellent working relationships with the employees
- Perform local and remote troubleshooting with diagnostic software, techniques, and questions
- Adhere to all security practices and procedures to safeguard company resources
- Work with the Global InfoSec team to assess software before client installation
- Take ownership of employee issues and drive resolution of the root cause problem; not just providing a temporary fix
- Properly escalate unresolved issues and work with the broader team to resolve them
- Provide prompt and accurate feedback to management and employees
- Ensure all issues are properly logged and updated in the ticket system
- Follow up with employees to ensure the functionality of IT systems
- Prepare technical documentation, support notes, and document repository
- Participate in regular IT staff meetings to provide updates and feedback on helpdesk efforts
- Bachelor’s degree or commensurate experience in Technology or Computer Science
- Exceptional communication and customer support skills
- Exceptional technical competency (see full list below)
- Outgoing personality with the desire to work in a people-oriented role
- Professionally mature and calm under pressure
- Experience procuring and configuring client hardware including laptops, printers, phones
- Experience documenting and leveraging a standard image for laptop deployment
- Ability to perform basic network connectivity troubleshooting
- Ability to prioritize and manage several open issues at one time
- Active Directory and Group Policy
- Azure, Microsoft 365, Exchange Online
- Windows 10
- Apple IOS
- Hardware support: batteries, hard drives, RAM, phones
- Backup tools
- 2FA tools
- Password management tools
- VPN
- MDM solutions
Vacancy caducado!