Why Join Us?
At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.
To Apply: Please complete our online application here:https://recruiting.paylocity.com/recruiting/jobs/Details/3419454/TORT-INTAKE-PROFESSIONALS-LLC/Intake-Agent-Phoenix
Meet Us in Person – Open House Hiring Event! At the event, you’ll have the chance to tour our office, learn more about the work we do, and interview with a manager
Event Dates:
Monday, August 11, 2025 - 12:00 PM - 5:00 PM
Tuesday, August 12, 2025 - 9:00 AM - 2:00 PM
Location:
4645 E. Cotton Center Blvd
Phoenix, AZ 85040
Pro Tip: Come interview ready and don’t forget to bring a copy of your resume!
✅ RSVP: We’d love to know you’re coming so we can plan accordingly. Please reply by letting us know which date you'll be attending.
About the Role
The Legal Intake Agent serves as the initial point of contact for individuals seeking legal assistance in mass lawsuits. This role involves conducting structured interviews to determine whether potential clients meet the eligibility criteria for participation. Once qualified, individuals are seamlessly transferred to the appropriate legal team for further evaluation.
This position requires strong communication skills, professionalism, and the ability to establish trust quickly over the phone. Representing a network of law firms, the Legal Intake Agent plays a critical role in supporting individuals who have been affected by harmful products, corporate negligence, or other large-scale issues.
The ideal candidate is driven, adaptable, and thrives in a fast-paced, performance-based environment. A proactive mindset, attention to detail, and commitment to client service are essential for success in this role.
What you’ll do:
Making a high number of potential new client phone calls to warm (opt-in) leads
Directs the initial engagement by providing appropriate resources and help based on the client’s needs, geographic location and other qualifying criteria
Communicating with management and support staff about the facts of each potential case
Sending and receiving intake documents
These are legally sensitive files, so attention to detail, background check and professionalism is mandatory
Your Background
Minimum of 18 years or older
3 years experience in legal intake, sales, or a call center environment preferred
Excellent verbal and written communication skills
Strong customer service orientation and ability to multitask effectively
Familiarity with data entry and CRM systems
Ability to adapt to frequent changes in processes and case criteria
High attention to detail and professionalism in handling confidential information
Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify.
Perks of Joining our Team
Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
Paid Time Off – Generous PTO to help you recharge
Bonuses- Recognition for your hard work and impact
Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law
Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.