Residency Counselor
Monday thru Friday / 8am-430pm / Required to work 1 Saturday per month.
Reports to the Marketing Department / Salesa
Full Time / Non-Exempt
$27.16 - $31.62 Hourly based on experience / Commission Eligible!
Full time only / Benefit Eligible (Aetna) / Medical, Dental, Vision - Benefits begin on the 1st of every month after your start date.
Referral Bonus Available / $600 per referral, no limit / $150 upon referral hire and every 90 days the staff member and applicant are employed with the final payout on the 1-year anniversary date of the applicant.
Have a question? Text us at 877-276-9256
Great benefits, a fun, and friendly culture!
Vaccination Encouraged, Not Required
Our facility is Independent Living, Assisted Living and Memory Care
Working will give you freedom, values, friendships and purpose….come try it with us!
Location:
Royal Oaks Retirement Community
10015 W. Royal Oak Road
Sun City, AZ 85351
Cross roads are 99th Avenue and Grand Avenue, Sun City
Background Check:
Royal Oaks is a Drug Free Workplace. Background checks, reference checks, TB testing, and drug screenings are part of the hiring process.
Must be able to obtain a Fingerprint Clearance Card (Paid for by Royal Oaks). This process will be a criminal background check dating back to the incumbent’s age of 18 years. Royal Oaks will assist you with this process.
Royal Oaks conducts pre-employment, random and reasonable suspicion drug testing in accordance with its drug-free workplace policy and has designated certain positions as safety-sensitive. Royal Oaks' general hiring policy does not discriminate against registered medical cardholders. However, in accordance with A.R.S. 23-493.06 Royal Oaks may decline to employ or to continue to employ persons in safety-sensitive positions based on the results of drug testing.
It’s time to take that first step toward a lifelong career of providing great customer service! The experience you gain at the growing 700 resident and 400 employee community is unmatched. We pride ourselves in important, challenging, and rewarding work that has exceptional impact on the residents we see day in and day out. The experience and family-centered environment you encounter here can be taken anywhere and the opportunity to learn, grow, and excel is endless.
We offer the following benefits:
-Medical/Vision/Dental for full time positions:
-403(b) Retirement Plan for full time positions
-FREE Fitness Program available to all staff members
-Competitive Pay
-Paid Time Off
-Volunteer Time Off, donate your time to help others without dipping into your PTO
-Covered parking
-20% off meals
-Free Starbucks Coffee
-Scholarship Program
-Employee Referral Bonus
-Free membership to onsite Fitness Facility including Olympic size indoor pool and work-out equipment
-Annual Shoe Reimbursement (for many positions)
-Uniform (for many positions)
-Growth opportunities!
-Many more perks!
Position Summary:
Under the supervision of the Marketing and Community Relations Director, support Royal Oaks’ overall sales, marketing and community public relations programs which support the mission and values of Royal Oaks.
Major Duties:
Prospect for and then meet with potential residents to inform and educate them about Lifecare and Royal Oaks. Through a consultative sales process, gain an understanding of the prospects’ desires and situation and provide thorough tours of the campus with the end goal to fill vacant living units, decrease vacancies, and add prospects to the Priority List.
Log all communications into Salesforce.
Contact prospects post-tour on a regular basis (30/60/90 days) with the goal to get them to join the Priority List or move in.
Sell prospects on the advantages of joining the Priority List; work to exceed Department goals for adding Priority List members.
Maintain thorough knowledge of top Priority List Candidates. Work diligently to get correct Priority List Candidates into correct residences. Maintain regular, on-going contact with them to keep interest in Royal Oaks high.
Keep Salesforce current and complete with all communications. Suggest reports that would help the department run more efficiently. Work with Marketing Manager to develop appropriate outreach campaigns.
Support Royal Oaks involvement in various networks, trade shows, conferences, etc. including coordinating business development and marketing activities via these relationships.
Assist Marketing Specialist when needed in move-in coordinator activities.
Perform other duties and projects as assigned.
Other:
Address problems and conflicts in a professional and effective manner with staff, allowing for opportunities of learning and growth, and facilitating such opportunities in a respectful manner.
Maintain the comfort, privacy, and dignity of each resident in the delivery of services. Interacts with residents in a manner that displays warmth and promotes a caring environment.
Interact courteously and appropriately with residents, family members, visitors, and other employees under a variety of conditions and circumstances.
Full understanding of residents’ rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the Director of Health Services or Chief Executive Officer (CEO) incidents or evidence of resident abuse or a violation of residents’ rights.
Assist in maintaining a safe, neat, and clean environment. Reports all deficiencies to the appropriate person, such as equipment problems, need for repair or special needs of residents.
Upgrade skills and maintain knowledge of trade/industry advances and new technologies.
Attend and participate in training activities, seminars, and meetings.
Knowledge and Skills:
Strong consensus building skills.
Excellent sales and customer relationship skills.
Knowledge of communication strategy and marketing technology.
Excellent oral, written, presentation and interpersonal skills.
Computer proficiency Microsoft Word/Excel, Outlook and Internet
Organized, able to multi-task, think creatively and adapt to different situations.
Education and Experience:
Preferably a Bachelor’s Degree in Marketing, Business, Communications or related field.
Two years of progressive responsibility in performing sales duties within a professional service environment; or a combination of education, training and experience that would ensure the effective execution of the duties of the job.
Competency in the position through continuing education
Communication Skills:
Has outstanding communication skills; can dramatically and effectively communicate an overall vision of the enterprise to customers at all levels; importantly, can translate a vision of the organization’s future into practical, concrete specifics.
Has a clear speaking voice and is fluent in English.
Has ability to speak, work and interface with all levels of co-workers, residents, guests and employees.
Has ability to write routine reports and correspondence.
Demonstrates excellent telephone and customer service etiquette.
Physical Requirements:
Has a current valid Arizona driver’s license with a good driving record.
Can stand, walk, sit, reach, and bend.
Can work alone most of the time.
Can operate a fire extinguisher
Is able to assist in the evacuation of residents
Is able to stand for long periods of time.
Must be able to hear normal to raised voices and see 50 feet; prosthetics can be used for correction.
Supervisory Responsibility:
None
Royal Oaks Awards:
-2022 ICAA NuStep Beacon Award / Top 25 'Best in Wellness' Senior Living Communities in North America
-2021 National Association of Home Builders (NAHB), GOLD AWARD - Category 55+ Design Awards / Best Service Enriched Community on the Boards Inspirata Pointe at Royal Oaks
-2016-2020 American Heart Association Workplace Health Achievement Award
-2019 Great Place to Work
-2019 Leading Age Innovation Award for the Smart Home
-2017 Midwestern University for "Community Outreach Motivating Excellence for Tomorrow"
-2016 Benevilla Award for "Business Leadership"
-2015 American Society of Interior Design - 1st Place Senior Living Community & Best of Show
-2015 Best of NAIOP - Commercial Real Estate Association - Medical Office Program of the Year