Job description
Diversified Foodservice Supply is looking for an IT Helpdesk Support to provide internal support for our team. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.
Position Summary: Provide technical ownership for Branch operations and support. Provide help desk support, aid in maintenance of basic Network and system setup with projects as assigned. Provide ticket support across the company. The Individual must be able to work well with co-workers, display good organizational skills and have a positive approach to his/her work. Must be willing to work 100% onsite, Monday - Friday 8:00 -5:00.
Responsibilities:
Take personal ownership of the branch from an IT perspective
Provide technical support and trouble shoot issues locally
Mange users on an 365 environment
Communicate technical information, both verbal and written, to a wide range of end-users
Configure and deploy equipment to end users.
Create accounts and configure hardware as part of on-boarding process
Setup users on a Citrix environment.
Maintenance all sub systems: Backups, Printers, Phone system, etc…
Help with support tickets from all branches.
Special corporate projects as dictated by Corporate IT.
Desired Skills/Experience:
Smart energetic person who loves to learn.
3 to 5 years+ experience working in a Windows AD environment.
Strong customer service and troubleshooting skills with a very positive attitude.
Ability to setup Citrix users and trouble shoot.
VMware skills, Citrix, AS400, Mac are all a plus but not required.
Soft Skills:
Positive attitude and ability to enable others through technology.
Self-starter – ability to work with remote supervision.
Good team player, these are not just words our IT groups works very closely and harmoniously with each other. You will always have someone to support you.
Ability to learn quickly.
Possess good organizational skills.
Excellent communication skills.
What we offer:
A great opportunity to establish yourself as technical head of the branch and show what you can do.
You will have a great team supporting you and working with you.
We will train you in all the company technologies as you show proficiency.
You will be involved with Enterprise wide projects and have a say in our approach.
You will have industry competitive salary and benefits. ( $25.00/ hr.- $25.50/ hr.)
You will be working with management who will truly care about you and your success.
Job Type: Full-time
Salary: $25.00 - $25.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Experience level:
3 years
Schedule:
Weekdays
Work Location: In person