Job Details

ID #54073489
Estado Arizona
Ciudad Phoenix
Full-time
Salario USD TBD TBD
Fuente Arizona
Showed 2025-06-26
Fecha 2025-06-26
Fecha tope 2025-08-25
Categoría Legal/paralegal
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Aplica ya

Client Experience & Office Operations Manager

Arizona, Phoenix, 85001 Phoenix USA
Aplica ya

Full-Time | In-Person | Arizona-Based Estate Planning Law Firm

Are you the person who always knows where everything is, remembers the small details others forget, and takes pride in making people feel seen, heard, and supported? If so, you might be the perfect fit for this role.

We're a growing, client-centered law firm focused on estate planning and probate—and we’re looking for someone exceptional to join our team full-time in the office.

What You'll Do

You'll be the calm, capable presence clients hear first on the phone or meet when they arrive. You'll also be the go-to person for making sure our internal systems are humming—from file prep to vendor coordination, from scheduling to organizing team logistics. You’ll:

Welcome and support clients with warmth, clarity, and professionalism

Manage calendars, track deadlines, and assist with follow-up tasks

Support attorneys and staff with administrative and operational needs

Maintain our office environment—physically and digitally—to keep things flowing smoothly

Lead or contribute to client engagement projects like welcome materials, thank-you gifts, and thoughtful touches

Be ready to jump in, solve problems, and continuously improve the client and team experience

You’re a Great Fit If You:

Have 3+ years of experience in a professional services setting (legal, financial, healthcare, or similar)

Are naturally organized, detail-oriented, and proactive

Take initiative and enjoy figuring things out before being asked

Communicate clearly, kindly, and professionally in all circumstances

Are comfortable with modern technology (think Google Workspace, calendars, CRMs, shared file systems, etc.)

Have a warm, calm, and confident demeanor—even in a fast-moving environment

Compensation & Benefits

Compensation: $50,000–$65,000 annually, depending on experience and qualifications

Paid Time Off: Generous PTO and paid holidays

Benefits: Health, dental, vision, and life insurance options; 401(k) with match after eligibility period

Work Environment: Quiet, supportive, and team-focused atmosphere with opportunities to grow professionally

To Apply:

Please send your resume along with a cover letter that highlights your relevant experience and demonstrates your attention to detail, communication style, and personality.

Bonus: If you're comfortable, we’d love for you to include a short video (1–2 minutes) introducing yourself. It doesn’t need to be polished—just a quick hello to help us get to know you beyond the page.

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