Job Description:
The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities.
Greet all guests with a warm welcome
Check guests in and out of rooms, as well as assigning rooms to guests
Answers telephones and takes messages when needed
May make, confirm or cancel guest reservations
Assists guests when shuttle services as requested
Computes bills and collects payment for guests
Replenish Computer Paper Supply
Responsible for posting and balancing end of day shift work
Perform Night Audit Functions as scheduled
Attend all meetings as requested or assigned
Special projects as assigned by management
What You Will Bring
Must be willing and able to work weekends and holidays
Ability to interact with all associates and guests of the hotel
Must be able to stand for an 8-hour shift
Ability to work semi-independently without direct supervision by following all Hyatt Place standards
Intermediate level computer skills and knowledge of MS Excel required
Ability to work under minimal supervision
Read, write and speak English fluently
Must be able to count cash and make change in USD
Ability to communicate effectively with the public and other associates
While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator
Great If you have
Guest Service/Front Office experience
Hotel experience preferred
High School Diploma/GED
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.